2Nd Shift Customer Service Representatives 11Am - 11Pm

SIGN-ON BONUS! $500 after 90 days and another $500 after 150 days

Our 2nd Shift is Looking for Great Customer Service Representatives

11AM – 11PM

This position has a Hybrid Schedule – it allows work from home in the short term, after completion of training.

• Low $40’s annually plus a $1,000 signing bonus (based on experience)
• All with full-time benefits!
• Our Customer Service Representatives have continued to work full-time during the pandemic

We Have a Lot to Offer You:

• Employee Assistance Program (EAP)
• PAID training - 6 to 8-week Classroom Training M - F, training hours 11AM to 7 PM
• A sense of pride knowing you have assisted in saving the lives and property of our customers
• PAID Holidays, if you have to work a company-observed holiday, your hourly pay rate is higher
• Voluntary benefit products
• Paid time off for vacation, sick and floating holidays
• EXCELLENT medical and dental insurance (dental coverage is FREE for single coverage)
• 401k retirement savings plan after just 60 days
• Paid lunch/break times
• Company paid short- and long-term disability
• FREE parking
• PLANS for prescriptions, vision, and wellness
• Company paid life and AD&D insurance
• Tuition reimbursement

What We Require of Our Customer Service Representatives:

• Professional demeanor in all communications
• Provide excellent Customer Service via phone
• Ability to work in a fast-paced environment
• At least one-year Customer Service or Call Center experience with good phone, keyboard, and computer skills

Main Responsibilities

• Respond to inbound calls from customers as well assist customers by updating account information
• Dispatch proper authorities (Police/Fire/EMS) per established procedures
• Place outbound calls to customers or responsible party and provide accurate information so they can make an informed decision regarding their alarm.
• Process and handle alarms signals accurately and in a timely fashion

Shift Information – Our shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off, 11AM – 11PM. The next week you will work 4 days, with at least 2 business days off, 11AM – 11PM. This allows our team members built-in overtime of 8 hours on week 2. You would have days off during the week to attend to personal matters without having to use your paid time off, and a 3-day weekend off every other week. Don’t let 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation/personal time!

You would work full-time 12-hour shifts (36 hrs. one wk., 48 hrs. the next).

Why Join Us?

We are the fourth largest security integrator in the country, and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered - one customer at a time!

Our Values are Why We Are Successful: If you share these ideals, we'd love to hear from you!

• Make a difference and make it happen every day
• Do the right thing
• Think big
• Win as a team
• Get it done

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

This location is NOT accessible by public transportation

#VEC100

Experience

Required

• 1 year(s): Customer Service

Preferred

• 1 year(s): Call Center

Education

Required

• High School or better

Licenses & Certifications

Preferred

• TMA Level 1

Skills

Required

• Typing / keyboard
• Problem Solving
• Customer support experience
• Customer service skills
• Communication
• Organization

Behaviors

Required

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)