Technical Client Support Representative Jobs

Excellent operational, organizational and follow-up skills with the ability to manage and process complex operational work.

Proven abilities to maintain appropriate policies & procedures for regulatory-driven requirements.

Manage the day-to-day resolution of customer issues through email and phone in a high volume environment

Possess practical work experience equivalent to 2+ years in support services experience in IT Help Desk and/or Desktop Support

Exceptional verbal, written and listening communication skills.

Strong interpersonal skills, team-oriented, and collaborative.

Refresh knowledge of the HomeWAV system and learn new features as they are released;

Document troubleshooting steps and all general HomeWAV knowledge for continued department improvement;

Associates degree in Computer Science, Engineering, Information Technology, or related experience is preferred;

1+ years of experience diagnosing and troubleshooting technical-related issues, identifying recurring issues, and driving issues to resolution;

In-depth knowledge of computer systems and mobile devices;

Strong multi-tasking and problem-solving skills with ability to use good judgment in handling serious customer problems;

Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements

Evaluates company products in accordance to certification standards

Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed

Compiles claim data in order to form trend analysis as well as make product improvements

Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes

Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.

1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone

Demonstrates the ability to manipulate multiple tools effectively and efficiently (e.g., Knowledge base, various tools that assist with issue diagnosis/resolution)

Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.

Strong typing and oral communication skills

Ability to drive customer issue(s) to resolution during the initial customer interaction.

Demonstrate awareness of company policies and procedures, utilizes sound judgment, and remains within scope of support.

Participate in training sessions and team meetings to improve technical and customer service skills

You have 1-4 years of professional experience. (Prior work experience at a startup is a plus!)

Proven experience in a technical support or customer service role

You’ve demonstrated skills and passion for handling customer questions and issues resourcefully and with empathy

You have exceptional writing skills (bonus points for a good sense of humor - telecommunications shouldn't be boring )

Strong problem-solving skills and ability to think creatively

Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers

Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.

Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.

1+ year of Technical Support experience required

Previous experience working in a customer care environment

PC hardware and configuration skills

Survivor Benefit (6 months salary paid to surviving eligible family members)

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

Demonstrated strong interpersonal communication skills when working with both internal and external customers.

Experience with common internet software is preferred.

Preferred but not required: 6 months experience in technical support, help desk, and/or contact centers.

START A NEW CAREER WITH LUMEN WHILE WORKING FROM HOME!

We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and

Math Ability: Basic math skills required.

Associates degree in related field or vet tech degree preferred or equivalent experience

1+ years of relevant experience

Point of care diagnostic experience preferred

Experience with CRM systems, ERP systems, and contact center telephone systems

Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers

Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.

Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.

1+ year of Technical Support experience required

Previous experience working in a customer care environment

PC hardware and configuration skills

Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers

Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.

Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.

1+ year of Technical Support experience required

Previous experience working in a customer care environment

PC hardware and configuration skills

At least three years of administrative and/or data entry experience

Excellent verbal and written communication skills, including proof-reading, syntax and grammar

401(k) with a company match, education tuition reimbursement and more

Typing speed of at least 35 WPM with 90% accuracy

Ability to follow direction and process guidelines

Self-motivation and ability to stay focused in the middle of distraction

Minimum of one (1) year prior call center or related experience

Excellent written and oral communication skills

Strong organizational skills and problem-solving ability

Knowledge of training concepts, best practices, and industry standards

Employees can expect a robust benefits package, including health and dental, generous paid time off and 401(k) with company match

Robust Employee Assistance Program through TotalCare offering free counselling 24/7/365, plus financial counselling, legal guidance, adoption assistance services and much more!

Record customer interactions and resolutions in case management system

3+ years of experience in technical support call center supporting hardware/firmware and UI applications

Previous call center experience in technical environment required

Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

Strong verbal and written communication skills

Formal technical (IT or Electronic Security) certifications or training preferred

Record customer interactions and resolutions in case management system

3+ years of experience in technical support call center supporting hardware/firmware and UI applications

Previous call center experience in technical environment required

Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

Strong verbal and written communication skills

Formal technical (IT or Electronic Security) certifications or training preferred

Record customer interactions and resolutions in case management system

3+ years of experience in technical support call center supporting hardware/firmware and UI applications

Previous call center experience in technical environment required

Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

Strong verbal and written communication skills

Formal technical (IT or Electronic Security) certifications or training preferred

1+ years of technical support experience

Strong communication skills and ability to articulate both verbally and in writing

Strong analytical and problem-solving capabilities

A Bachelor's degree or commensurate experience

Remote company - work from anywhere!

Provide phone support for inquiries relating to our eCommerce software and hosting platform

Continued employment is contingent upon achieving required training, certifications, and safety requirements

Eligible to enroll in medical, dental, vision, and 401k benefits immediately on first day

Up to $18/hour + Quarterly Bonuses + Paid Training

$1,500 sign on bonus! ($750 to be paid after 90 days and the remaining $750 paid after 180 days)

Use of company vehicle, equipment, and gas card

Paid training and ongoing training for career advancement and pay increase

Continued employment is contingent upon achieving required training, certifications, and safety requirements

Now offering a $2000 sign on bonus! ($1000 to be paid on first paycheck and the remaining $1000 after 90 days)

Eligible to enroll in medical, dental, vision, and 401k benefits immediately on first day

Up to $19.50/hour + Quarterly Bonuses + Paid Training

Use of company vehicle, equipment, and gas card

Paid training and ongoing training for career advancement and pay increase