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Remote Technical Support Administrator Jobs

Technical Support Specialist (Remote)
By Hologic At , Marlborough, Ma $61,300 - $95,800 a year
Strong knowledge of support tools such as CRM, knowledge management and ACD systems
Experience and working knowledge of network technologies (e.g. TCP/IP) and remote access tools (e.g. VPN, Remote Desktop)
Escalate appropriate service issues and concerns to management as necessary
Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
Perform troubleshooting and diagnose technical problems using remote diagnostic tools
Set expectations and manage reported issues through to their completion