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Regional Product Support Manager Jobs

Product Support Manager, Moderation
By Roblox At San Mateo, CA, United States
Strong program management skills, with experience leading projects at scale
5+ years of experience in operations management or product support, with a focus on content safety moderation workflows
Manage and refine the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content
Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers
Experience developing processes to improve operational efficiency
Experience using data to lead decision-making
Product Manager, Support Experience
By Ascension At , Remote From $96,928 a year
3 years of leadership or management experience preferred.
2+ years of experience in product management.
Knowledgeable about technology trends and customer support experience trends.
Desired Knowledge, Experience and Traits
Location: Fully remote with potential for quarterly travel
Owns the consumer support experience vision and strategy for the Studio’s digital products.
Manager, Product Support Insights
By Toast At Chicago, IL, United States
Bachelor's Degree with 4+ years of experience in customer-centric roles like marketing, customer service, product management
Manages the Care-Product Advisory team, made up of customer-focused and product-minded strategists
Builds and maintains an efficient and scalable collaboration model with product and education teams, focused on delivering customer impact
Builds prioritization framework for assessing deflection opportunities and driving collaboration and roadmaps with Product and Education teams
Experience driving and managing change through cross-functional teams
Experience with lifecycle analysis, journey mapping, persona building
Manager, Product Support Insights
By Toast At Boston, MA, United States
Bachelor's Degree with 4+ years of experience in customer-centric roles like marketing, customer service, product management
Manages the Care-Product Advisory team, made up of customer-focused and product-minded strategists
Builds and maintains an efficient and scalable collaboration model with product and education teams, focused on delivering customer impact
Builds prioritization framework for assessing deflection opportunities and driving collaboration and roadmaps with Product and Education teams
Experience driving and managing change through cross-functional teams
Experience with lifecycle analysis, journey mapping, persona building
Senior Regional Product Manager
By GE Healthcare At , Remote $204,000 a year
Degree in Marketing, Business Administration or related field experience in product management, marketing, finance or commercial role
5+ years’ experience in product management, marketing or related field
Lead NPI product evaluation contracting and management (ME/pilot sites for product rollout / product pivot).
Ensure compliance with NCA process, quality systems and regulatory requirements.
Leadership skills to lead teams and shape/lead growth vision and marketing strategy
Excellent oral and written communications skills

Are you looking for an exciting opportunity to lead a team of product support professionals? We are looking for a Regional Product Support Manager to join our team and help us provide the best customer experience possible. You will be responsible for managing and developing a team of product support specialists, ensuring customer satisfaction and providing technical support. If you have a passion for customer service and a knack for problem solving, this could be the perfect job for you!

Overview The Regional Product Support Manager is responsible for providing technical support and customer service to customers in a designated region. This includes providing technical assistance, troubleshooting, and resolving customer issues related to the product. The Regional Product Support Manager is also responsible for managing the regional product support team and ensuring that customer service is provided in a timely and efficient manner. Detailed Job Description The Regional Product Support Manager is responsible for providing technical support and customer service to customers in a designated region. This includes providing technical assistance, troubleshooting, and resolving customer issues related to the product. The Regional Product Support Manager is also responsible for managing the regional product support team and ensuring that customer service is provided in a timely and efficient manner. The Regional Product Support Manager will also be responsible for developing and implementing customer service policies and procedures, as well as providing training and guidance to the product support team. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of product support processes and procedures
• Ability to troubleshoot and resolve customer issues
• Ability to manage and motivate a team
• Knowledge of customer service software and systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in a related field
• At least 5 years of experience in customer service or product support
• Experience in a managerial role
• Knowledge of customer service software and systems
• Knowledge of product support processes and procedures
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of product support processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 5 years of experience in customer service or product support
• Experience in a managerial role
• Experience in developing and implementing customer service policies and procedures
• Experience in providing training and guidance to product support teams
Job Responsibilities
• Provide technical support and customer service to customers in a designated region
• Troubleshoot and resolve customer issues related to the product
• Manage and motivate the regional product support team
• Develop and implement customer service policies and procedures
• Provide training and guidance to the product support team
• Monitor customer service performance and ensure customer satisfaction
• Maintain up-to-date knowledge of customer service trends and technologies