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Product Support Generalist I Jobs

Training & Development Generalist I
By ALDI At , Naperville, Il $34.75 an hour
Or, a combination of education and experience providing equivalent knowledge.
Experience with SharePoint, Learning Management Systems, instructional design and interactive eLearning software (e.g. Articulate 360) preferred.
Effective time management; maximizes productivity.
Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and managers.
Strong foundation in adult learning theory, and experience with advanced learning methodologies and technologies.
Excellent verbal and written communication skills.

Are you looking for an exciting opportunity to use your customer service and technical skills to help customers? We are looking for a Product Support Generalist I to join our team and provide exceptional customer service and technical support. You will be responsible for troubleshooting customer issues, providing product information, and helping customers find solutions to their problems. If you have a passion for helping people and a knack for problem-solving, this could be the perfect job for you!

Overview:

Product Support Generalist I is a customer service role that provides technical support and troubleshooting for customers using a company’s products. The Product Support Generalist I is responsible for responding to customer inquiries, resolving customer issues, and providing product information.

Detailed Job Description:

The Product Support Generalist I is responsible for providing technical support and troubleshooting for customers using a company’s products. This includes responding to customer inquiries, resolving customer issues, and providing product information. The Product Support Generalist I must be able to quickly and accurately diagnose customer issues and provide solutions. The Product Support Generalist I must also be able to effectively communicate with customers and provide clear instructions.

What is Product Support Generalist I Job Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Ability to quickly and accurately diagnose customer issues
• Excellent communication skills
• Ability to provide clear instructions
• Knowledge of the company’s products

What is Product Support Generalist I Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of the company’s products

What is Product Support Generalist I Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of the company’s products
• Knowledge of troubleshooting and problem-solving techniques

What is Product Support Generalist I Job Experience?

• Previous customer service experience
• Previous experience with the company’s products

What is Product Support Generalist I Job Responsibilities?

• Respond to customer inquiries and provide product information
• Resolve customer issues and provide solutions
• Troubleshoot customer issues and provide technical support
• Provide clear instructions to customers
• Maintain customer records and update customer information