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Member Service Manager Jobs

Manager, Member Service Center
By Global Credit Union At , Anchorage, 99508, Ak $90,000 - $155,000 a year
Maintain current knowledge of credit union services, pricing, related policies and procedures, general call center practices, and member service functions.
Manage cost effectiveness of Member Service Center to include personnel related factors such as overtime and turnover.
Voluntary cash benefits for accident, hospitalization and critical illness
Click here to view Global’s comprehensive Benefits Programs.
Manager, Member Service Center (Category 06)
Responsible for the quality and performance of the Member Service Center, including the quality and accuracy of telephonic services.
Member Service Specialist Jobs
By Chevron Federal Credit Union At New Albany, OH, United States
Equivalent combination of education and experience may substitute for stated qualifications.
Perform daily branch duties and responsibilities as assigned by Manager including servicing ATMs and other branch operations tasks.
Deliver a consistent and exceptional member experience with every member interaction.
Minimum 2 years’ branch, call center or other related financial service experience required.
Excellent listening skills with the ability to reflectively respond.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Member Service Manager to join our team and provide exceptional service to our members. You will be responsible for managing the day-to-day operations of the Member Service team, developing and implementing customer service policies and procedures, and ensuring customer satisfaction. If you have a passion for customer service and a desire to make a difference, this is the job for you!

Overview:

Member Service Managers are responsible for providing excellent customer service to members of an organization. They are responsible for managing the day-to-day operations of the organization’s membership services, including customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction.

Detailed Job Description:

Member Service Managers are responsible for overseeing the day-to-day operations of the organization’s membership services. This includes managing customer service, sales, and marketing. They must ensure that all members receive the highest level of service and satisfaction. They must also be able to develop and implement strategies to increase membership and customer satisfaction.

What is Member Service Manager Job Skills Required?

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least 3 years of experience in customer service or a related field
• Knowledge of customer service software and databases
• Knowledge of sales and marketing strategies

What is Member Service Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles and practices
• Knowledge of customer service software and databases
• Knowledge of customer service metrics and analytics

What is Member Service Manager Job Experience?

• At least 3 years of experience in customer service or a related field
• Experience in developing and implementing customer service strategies
• Experience in developing and implementing sales and marketing strategies

What is Member Service Manager Job Responsibilities?

• Manage the day-to-day operations of the organization’s membership services
• Ensure that all members receive the highest level of service and satisfaction
• Develop and implement strategies to increase membership and customer satisfaction
• Monitor customer service metrics and analytics
• Respond to customer inquiries and complaints
• Develop and implement customer service policies and procedures
• Train and manage customer service staff