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Healthcare Customer Service Rep Jobs

Healthcare Customer Service Representative
By TTEC At , Orlando, Fl
6 months or more of customer services experience
Recognize, apply and explain your product or service knowledge
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
High school diploma or equivalent
Healthcare Customer Service - Remote
By Sutherland At , Louisville, 40207, Ky $13.50 an hour
Hospital or Healthcare knowledge/experience is preferred; and a background with an EHR is a plus.
Medical, dental and vision benefits
Several years of related experience which includes a familiarity with multiple payers (Non-Government, No-Fault and Workers Comp).
Customer service experience required; contact/call center experience preferred.
We will provide equipment, but to work from home you must have:
Resolve patient accounts and accurately document the outcome of related calls
Healthcare Customer Service Representative
By Gainwell Technologies At Tallahassee, FL, United States
2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
After 3 months of employment/training, this position will become Hybrid if the employee consistently meets the performance standards for this role.

Are you looking for an opportunity to make a difference in the healthcare industry? We are looking for a Healthcare Customer Service Rep to join our team and provide excellent customer service to our patients. You will be responsible for answering questions, resolving customer issues, and providing a positive customer experience. If you have a passion for helping others and a desire to make a difference, this could be the perfect job for you!

What is Healthcare Customer Service Rep Skills Required?

• Excellent customer service skills
• Ability to multi-task and prioritize
• Strong communication and interpersonal skills
• Knowledge of medical terminology
• Proficiency in computer applications
• Ability to work independently and as part of a team
• Ability to handle difficult customer situations

What is Healthcare Customer Service Rep Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of medical terminology
• Knowledge of insurance and billing processes
• Knowledge of HIPAA regulations

What is Healthcare Customer Service Rep Knowledge?

• Knowledge of medical terminology
• Knowledge of insurance and billing processes
• Knowledge of HIPAA regulations
• Knowledge of customer service principles and practices

What is Healthcare Customer Service Rep Experience?

• Previous customer service experience
• Previous experience in a healthcare setting

What is Healthcare Customer Service Rep Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information to customers regarding their healthcare coverage
• Process customer payments and insurance claims
• Maintain customer records and update information as needed
• Follow up with customers to ensure their satisfaction
• Resolve customer complaints and escalate to management as needed