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Guest Experience Manager Jobs

Guest Experience Manager Jobs
By Unibail-Rodamco-Westfield At New York, United States
Knowledge and Skill Competency Requirements:
Lead Performance Management initiatives including mystery shops and reporting key metrics on a quarterly and annual basis.
Manage online Employee Resource Center (ERC) to showcase special terminal offers, events, job openings, and more for employee awareness and participation.
This position is based in-person at the URW Management Office within JFK Terminal 8.
Manage online review and social media content. Utilize monitoring and tracking tools for internal and external reporting.
Previous community involvement or networking experience is preferred.
Guest Experience, Assistant Manager
By California Academy of Sciences At San Francisco, CA, United States
Manage the daily cash-handling functions of the Guest Experience department
Respond to direct report performance issues in a timely manner following all Academy’s performance management guidelines
Demonstrated knowledge in the area of cash accounting/register operations and computer skills
Manage the capacity of the museum, ensuring safety for all of our guests by accurately reporting entryway data.
Mentor, coach, train and supervise all Guest Experience staff with consistent reinforcement to ensure an excellent guest experience
Be a morale leader for staff; leading all Guest Experience staff morale programs (Employee of the Month, Spot Awards, staff events)
Guest Experience Manager Jobs
By Greco At St Paul, MN, United States
Coordinate the resident move-in experience from application to post-move-in
Manage all the day to day administration and organizational duties and tasks as assigned
Manage multiple tasks simultaneously, detailed, organized and innovative
3 years of related experience in a professional office and/or hospitality environment
Organize on and off-site social events
Maintain responsive and courteous communication with the residents, applicants, co-workers and vendors.
Senior Manager, Global Guest Experience Measurement
By Hyatt Hotels Corporation At Chicago, IL, United States
•2+ years of previous people management experience (preferred)
•2+ years of experience with customer experience management platforms and customer feedback program management
•Extensive planning and project management experience
•Lead ongoing experience measurement program operations; manage day-to-day activities and assignments of direct reports and vendors
•Knowledge of the travel industry and experience with localization is a plus
•Knowledge of E-Commerce best practices and experience working on travel or retail E-Commerce websites is preferred
Assistant Manager, Guest Experience [Contract] | Pacific City Pop Up
By lululemon At Huntington Beach, CA, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Guest Experience/Vip Manager - Benefits Include Medical, Dental, Vision, Free R
By Hyatt Regency Atlanta At Koloa, HI, United States
Refined verbal and written communication skills
Hospitality leadership experience with focus on guest experience preferred
Proficient in basic computer skills
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance
Paid Family Bonding Time and Adoption Assistance
Assistant Manager, Guest Experience | Calabasas
By lululemon At Calabasas, CA, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Manager- Tenaya Stone Spa
By Disney At , Anaheim, Ca $64,480 - $77,550 a year
Influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Guest Experience Manager- Tenaya Stone Spa
Overseeing all guest and cast member experiences in the spa.
Possess complete knowledge of all spa services and products while educating and training guests and cast members.
A minimum of 1 to 2 years of leadership experience in a spa/hotel environment.
Excellent communication and listening skills.
Assistant Manager, Guest Experience | Madison, Wi (Contract To April 2024)
By lululemon At Madison, WI, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Manager Jobs
By Marriott International, Inc At , , Pr
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Assistant Manager, Guest Experience | Phoenix
By lululemon At Phoenix, AZ, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Contract Assistant Manager, Guest Experience | North Austin
By lululemon At Austin, TX, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Senior Guest Experience Manager Of Food And Beverage
By Disney At , Anaheim, Ca $64,480 - $77,550 a year
Demonstrated operational guest service experience and guest service skills.
Senior Guest Experience Manager of Food and Beverage
Make balanced daily operational decisions that benefit guests, cast members and the demands of the business.
Manage daily staffing levels based on demand and provide daily results.
Support local projects and monitor any potential impacts to the guest and cast experience.
6+ Years of experience in a leadership role within Food & Beverage.
Assistant Manager, Guest Experience | Disney Springs (4 Month Contract)
By lululemon At Lake Buena Vista, FL, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience
By Lululemon At , Novi, 48377, Mi $21.88 - $35.53 an hour
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | 5Th Ave Mall
By lululemon At Anchorage, AK, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Manager Jobs
By Mauna Lani At , , Hi
Working knowledge of Property Management system Opera & ALICE Suite.
Lead a team of guest experience professionals.
Influential communication skills (verbal and written), a keen eye for detail, and robust computer skills are key for this position.
Strong interpersonal and problem solving skills.
Previous customer service related experience.
A minimum of 2 years in Front Office, Guest Service, or related discipline and leadership experience.
Assistant Manager, Guest Experience | Dc
By lululemon At District of Columbia, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Assistant Manager, Guest Experience | 14Th Street
By lululemon At Washington, DC, United States
1 year people management experience
Experience: 1 year retail or sales specific management experience
Change Management Leadership: Leads others through change processes and uncertainty
Implement the Store Manager’s People vision for the store and cascade to team members.
Leadership role directly responsible for subset of store employees as delegated by Store Manager
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Guest Experience Manager Jobs
By The Guest House at Graceland At Memphis, TN, United States

Resort, Independent Lifestyle experience as well as high volume large property experience preferred.

Are you passionate about creating an exceptional guest experience? We are looking for an experienced Guest Experience Manager to join our team and ensure that our guests have a memorable and enjoyable stay. You will be responsible for overseeing all aspects of the guest experience, from check-in to check-out, and ensuring that our guests receive the highest level of service. If you have a passion for hospitality and a commitment to excellence, we want to hear from you!

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience when visiting a business or organization. They are responsible for managing customer service, resolving customer complaints, and providing a high level of customer service.

What is Guest Experience Manager Skills Required?

• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to handle difficult customer situations
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work under pressure

What is Guest Experience Manager Qualifications?

• Bachelor’s degree in hospitality management, business administration, or related field
• Previous experience in customer service or hospitality
• Certification in customer service or hospitality

What is Guest Experience Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of hospitality industry standards and regulations

What is Guest Experience Manager Experience?

• Previous experience in customer service or hospitality
• Experience in managing customer service teams

What is Guest Experience Manager Responsibilities?

• Ensure that guests have a positive and memorable experience
• Manage customer service teams and resolve customer complaints
• Monitor customer service performance and provide feedback
• Develop customer service policies and procedures
• Train customer service staff on customer service principles and practices