Enterprise Administrative Support Coordinator Jobs

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Responsibility and accountability for managing escalations with experience communicating and engaging at various organizational, customer management, and executive levels.

Identify customer service trends as they pertain to Enterprise offerings, define system improvements, and develop/refine satisfaction goals.

Manage customer support projects from initiation to completion, ensuring that all project goals are met on time.

Suggests, manages, and implements special projects to assist Enterprise Account Managers and/or other teams.

Implement production, productivity, quality, and customer-service standards.

Keep abreast of industry trends and best practices in customer support and share insights with the team.

Confident communication skillset with all levels of management

Conducts unit reviews across the Complex with unit managers, local leadership and GR wholesaler partner

Ability to work and manage several projects, workflows or problem resolutions simultaneously

Drives RGB BAU business operations for the Central Mountain Complex

Key liaison to HQ partners and helps drive national initiatives to the Complex level

Key staff role to support the Complex RBG specialist

Functional knowledge of records management theories, principles, legal requirements and techniques, retention scheduling, archiving, storage, public access, and destruction.

3 years experience in physical and digital records management and or governmental administrative support, or

Possession of Certified Administrative Secretary (CAS) and Certified Records Management (CRM) certifications are desirable

An equivalent combination of education and /or experience

Required Knowledge, Experience, And Training

Preferred Knowledge, Experience, And Training

Experience working with the Concur travel program and CHRS Recruiting(ATS), CalStateApply, KnowledgeLake, CalState S4, and WebAdmit

Work in conjunction with Field Director to resolve student and faculty related academic issues related to field education.

Assist faculty with managing activities related to field education.

Oversee department website and field documents (field manual, field application, employer-based placement proposal, etc.) for accuracy related to field education.

Under general direction draft and compose clear, concise correspondence, event advertise ad hoc reports related to field education activities.

Learn new digital platforms of CalStateApply, KnowledgeLake, CalState S4 and WebAdmit required for digital application processes.

All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following

California State University, Monterey Bay

Knowledge of CSU eligibility requirements.

Experience in higher education and some understanding of transfer course articulation from community colleges in service areas.

Review of lower division coursework, ensure transfer applicant has met the Golden 4 requirement, and calculate GPA for incoming transfer students.

Education: Completion of a high school program, technical/vocational program, or their equivalents.

Experience to be fully functional in all technical aspects of work assignments.

Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.