Director Customer Experience Marketing Jobs

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Prior supervisor experience and strong leadership skills.

In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.

6+ years’ experience in directing events, brand experience and retail marketing programs.

Our Competencies for All People Managers

Americans With Disabilities Act (ADA)

Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.

Marketing with leadership experience in brands, categories and/or marketing capabilities

Meaningful customer facing experiences with a true passion for customers and partnering in shared success

Superior collaboration and communication skills, inspiring others, wining together

5-8 years brand marketing experience (category marketing and marketing activation)

Experience managing a significant P&L

Experience with product innovation and content creation

You’re human-centered to the core. You truly understand people and are fueled to deliver experiences tailored to suit their needs.

Top of market pay. Along with a full benefits package including health, dental and 401k.

You’re up for the challenge. When others want to run for the hills, you want to dive deeper.

Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives.

Plus many more. Additional perks include daily catered lunches, team activities, paid holidays and vacation time, bonuses and much more.

Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience

Drive consistency and coordination in client experience, across partners, products and geographies

Advise and support CX Advocates / project managers during execution

5 - 10 years’ of related work experience in customer experience, customer success

5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams

Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

Gather feedback from homebuyers through direct communications and surveys to learn about the experience through their eyes.

To lead the development, implementation, staffing, and management of

Create company wide goals to improve customer experience.

Build systems, processes, feedback loops within company and trades to streamline the customer experience across all departments.

Work with company department to identify, collaborate, and address systemic issues affecting customer experience.

best of class service experience

Excellent project management, analytical and problem-solving skills — scoping work, driving execution, and delivering on deadlines while working with multiple stakeholders.

Manage requirements and technical resources, using Agile methodologies and delivering timely solutions.

Hands-on AEM experience and knowledge of Adobe digital experience solutions.

Develop and enhance our corporate website with immersive user experience techniques that continues to shift it from product-centric to audience/needs-centric.

Modernize CX with adaptive content, oriented towards buying personas and buying stages, alongside a mobile-first experience.

Tune web technology stack to enable orchestrated and real-time predictive delivery of next best action/offers.

Proficient in customer experience management tools, AI models, CRM systems, and customer feedback platforms.

Your qualifications and experience should include:

Establish and evangelize standards and best practices to ensure the best customer experiences possible.

12+ years in customer experience or loyalty, preferably in subscription services and/or consumer software.

Strong leadership skills with the ability to motivate and inspire cross-functional teams.

Excellent communication and interpersonal skills.

Loyalty program experience, with emphasis on customer management, engagement, satisfaction, and retention

Strong project management skills with the ability to influence cross-functional teams and re-direct tactics as necessary to execute.

5+ years of experience leading a team.

Must be experienced as a Marketing Strategist with strong consumer facing experience building holistic plans/initiatives quarterly

Experience supporting marketing initiatives across multiple brands

Strong passion for managing and mentoring marketing professionals, developing their skills and careers.