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Customer Experience Manager Jobs in Union, Arkansas

Customer Relationship & Experience Manager
By DOGTV At United States
We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.
Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.
Experience using Google Analytics to track, measure, and optimize performance.
Process-focused with the ability to manage multiple projects at once.
Committed to putting the customer and customer experience first when accomplishing company goals
We all work remotely. You’ll be able to work in the comfort of your own home.
Associate Customer Experience Manager
By J. J. Keller & Associates, Inc. At United States
In lieu of degree, may consider a combination of education and related work experience.
- Managers associate relations issues
Delivers results in line with the following key metrics/accountabilities:
Carries out responsibilities in a fair, ethical and non-discriminatory manner and ensure that staff follows these same guidelines.
Manages expenses in line with departmental budgets and corporate business conditions. (If applicable)
5+ years' experience supporting business software applications in a SaaS or Services based organization.
Customer Experience Manager - 100%Remote
By Infor At United States
Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples
Experience managing critical customer issues with senior management
Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels
Experience as a Customer Success Manager or comparable role
Experience working in a service within the software or high-tech industry
Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps
Senior Manager Of Customer Experience
By Sakari At United States
Previous people management experience with a remote workforce.
Hire, train and lead the remotely based Customer Support and Customer Success Management teams.
Manage the creation and updates of Knowledge Base resources for internal and external stakeholders.
Clearly and effectively translate Sakari leadership vision and strategy to support processes that deliver a world-class customer experience.
Experience with Software as a Service (SaaS) preferred.
Excellent communication skills, fluent in English (written and spoken).
Manager, Customer Experience (Night Shift)
By Whatnot At United States
Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
You have 5+ years of support operations experience managing support KPIs such as CSAT.
You have driven operational excellence, quality improvements, and performance-managed multiple agents.
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts
Customer Experience Operations Manager
By Lemonade At United States
Manage a team of Customer Experience Operations professionals, providing guidance, support, and coaching to ensure optimal performance and professional growth
Effectively project manage complex, cross-functional key initiatives, and communicate clearly through effective strategic presentations and organized tracking systems
Strong problem-solving skills, with a proven ability to analyze complex issues and provide compelling solutions
Excellent communication and collaboration skills
Ability to to work remotely
Collaborate with cross-functional teams, including Product and Systems, to identify and address operational challenges and optimize processes
Customer Experience Manager, Leave Administrator
By Sparrow At United States
3+ years of people management experience (or equivalent)
Experience using data, metrics, and KPI’s to effectively manage the team and drive business results
Manage and Develop a Team of Leave Administrators:
Manage and inspire a group of dedicated leave admins who support our customers and their employees
Experience leading and managing teams of 10+ individuals
Drive individual and team performance using metrics and team KPIs
Part Time Customer Experience Manager
By Cellap Laboratoire S.A. - Cellcosmet and Cellmen At United States
Help to establish a best-in-class Customer Care experience for a luxury skincare brand.
Lead our customer experience on multiple channels, including chat, email, SMS, phone, reviews, and social (but not all at the start).
Assist in the development/implementation of new systems and processes that ensure our customer experience scales with our rapidly growing business
Manage elements of order transactions and fulfillment for B2C and B2B channels.
Create weekly reports and insights on metrics and customer experiences
2-4+ years of experience working in customer experience at a direct-to-consumer eCommerce brand (beauty is a big plus)
Senior Manager, Customer Experience
By Rocket Money (formerly Truebill) At United States
Experience maintaining SLAs, demonstrated skill of measuring team impact, and history of ability to manage and influence KPIs
Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in the process
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Contribute to process improvements and developments that will continue to enhance product experience for customers
You have an interest in personal finance and a desire to see others succeed in managing their money
Experience with Intercom or other customer experience CRMs, BI tools like Looker or Tableau, and implementing automation integrations
Associate Manager, Customer Experience
By Zendesk At United States
Prior experience working with account management, business operations, or program management teams
Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
Data entry, analysis and reporting in Salesforce
Experience with Zendesk is a plus
5+ years of work experience in SaaS or technology company
Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
Customer Experience Account Manager
By Alp ɴ Rock At United States
·Previous Customer Service, Inside Sales, or Account Management experience
·Recommends merchandise based on product knowledge and customer preferences
·Own the process of providing feedback on the customer experience pain points end-to-end
·Complete ongoing competitive analysis on best-in-class customer experience
·Investigate new tools and systems that would provide improvements and solutions to the customer experience
·QA site experience frequently on mobile, mobile app, and desktop
Customer Experience Manager Jobs
By Hire With Jarvis At United States
Utilize data analysis to gain insights into customer behavior and create personalized experiences.
Drive customer satisfaction by developing and implementing innovative strategies.
Lead and inspire a high-performing customer service team.
Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
Craft and execute effective customer communication strategies.
Collaborate closely with marketing and sales teams to ensure a seamless customer journey.
Community Manager, Customer Experience
By HexClad Cookware At United States
Relay expert knowledge of HexClad products to users in an easy-to-digest way
2 or more years experience managing social communications channels
Experience speaking publicly to a large audience, or on behalf of a company
Strong written, and verbal communication and analytical skills
BS/ BA degree or relevant professional experience preferred
Here’s what a typical day for a Community Manager includes:
Operations & Customer Experience Manager
By Forgotten Skincare At United States
A DAY IN THE LIFE OF AN OPERATIONS & CUSTOMER EXPERIENCE MANAGER
Logistics & Supply Chain Management
Document all SOPs and organize accordingly in Guru knowledge base
3+ years of experience in FMCG / operations – preferably cosmetics
Experience in working independently and documenting processes
Enjoy working remotely with flexible hours but can meet strict SLAs without any exceptions
Customer 360 Survey And Experience Manager
By Upwork At United States
Strong program management background, experience leading large projects, well-rounded technical background in survey platforms, and managing multiple programs simultaneously
Work with stakeholders and teams in maximizing documentation and asynchronous project management to keep all relevant parties in the loop
Knowledge and experience with agile project methodologies
Lead and deploy outstanding survey programs across Upwork's products and services to enable a 360° view of our customer experience
Manage relationships and contracts with our survey and CX program vendor(s) while establishing clear communication and expectations
Improve our survey program with industry best practices to help our team become category leaders in the customer experience space
General Manager Of Customer Experience
By Servify At United States
Disciplined approach and management against key departmental KPIs.
Proficient in company’s systems, including all up and downstream systems and processes to support customer/partner program management and delivery of services.
Ensure a seamless and excellent customer experience from purchase of a Servify product to delivery of related products or services.
Manage/perform and standardize escalation response and outcomes
Balance daily customer activities with project-based work to continuously improve the customer experience.
Excellent interpersonal and customer/partner service skills
Manager Global Customer Digital Experience
By Bose Corporation At United States
Minimum of five years of progressive management experience in which at least two years were managing agile teams in IT environments.
B.S. or B.A. degree in Business Administration, Management, Project Management, Computer Science, Engineering, or related field
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management, and others outside the organization.
Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
Cultivate and disseminate knowledge of application-usage best practices.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Senior Customer Experience Manager
By Radicle Health At United States
Proactive customer management, including tracking customer ROI and health scores
2-3 years of managerial experience of a customer experience team (including success and support)
3-5 years of individual contributor experience in a customer success and/or technical support role
Experience developing, documenting and managing processes
Proactive, metrics based approach to managing customer experience
Benefits: 401k matching, medical, dental and vision healthcare coverage, unlimited PTO, paid parental leave
Senior Customer Experience Manager [Marketplace]
By Upwork At Nevada, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional