Register
Recruit Create CV

Customer Experience Assistant Manager Jobs

Assistant Manager, Mortgage Experience
By Broadview Federal Credit Union At Albany, NY, United States
Participate in the process of performance reviews with the Manager, Mortgage Experience.
Monitor loans in any status assigned to the Mortgage Experience team to ensure consistent movement of loans through the pipeline.
Perform the essential job functions of the Mortgage Experience Processor I as needed.
Maintain working knowledge of PMI guidelines.
Coordinate consistent coverage for response to Mortgage Experience Processing email group.
Inspire a team environment with a culture of open communication. Offer insight into the development of team goals.
Customer Experience Manager Jobs
By Cope Notes® At Greater Tampa Bay Area, United States
User experience, community management, training, or account management experience in an enterprise software company, ideally in a startup.
Outstanding time-management, task-management, and prioritization skills with a strong interest in automation and workflow processes.
Are highly organized, data-driven, and skilled at time and project management.
Experience planning leading presentations, and product demos.
Working knowledge of CRM systems.
Experience working across teams to improve customer experience.
Customer Experience Manager Jobs
By Aquent At Bridgewater, NJ, United States
○ Embody excellence in consumer experience at all level and influence product and service strategy direction
● Strong communication and presentation skills to convey recommendations efficiently
● CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
● International experience, with understanding of cultural sensitives as the role is global
● High EQ to manage different stakeholders within the organization and understand how to bring them along.
● English communication skills on a professional level (verbal and written)
Customer Experience Manager Jobs
By IKEA At Jacksonville, FL, United States
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous management and leadership of large teams or groups required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Manages local community involvement and stakeholder relations, including public affairs.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
IDEAL CANDIDATE PROFILE: Key Skillsets and Competencies:
Customer Experience Manager Jobs
By General Motors At Warren, MI, United States
Understand the current state of the customer experience and journey through synthesizing data and insights
Support work teams to achieve a clear problem statement definition, identify areas of opportunity, define big ideas and capabilities needed
Ensure appropriate customer discovery work is completed early in solution and experience concepting
Assess customer behavior experience trends and market trends that are relevant to the challenge to inform the strategy
Drive development of strategic recommendations for the desired customer experience for new or incremental solutions and experiences for digital channels
Consider experiences and customer journeys holistically and engage with impacted product and channel owners
Customer Experience Manager Jobs
By Five Below At Indianapolis, IN, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Customer Experience Manager Jobs
By Crane Payment Innovations At Mount Prospect, IL, United States
A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Proven experience as a customer support specialist, preferably within a similar environment.
Working knowledge of customer service software, databases and tools
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Life insurance and disability benefits
College or University diploma or equivalent.
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Customer Experience Manager Jobs
By PeopleLogic Business Solutions At New Jersey, United States
Retail Operations: Customer Relationship Management: Customer Experience Strategy
Retail Operations: Customer Relationship Management: Customer Analytics
Retail Operations: Customer Relationship Management: Customer Loyalty
Retail Operations: Store Operations: Customer Resolution Management
Track, review and manage customer complaint escalated through social media
Create the segment wise annual customer budgets for retail marketing activities and track the expenditure as per the allocations
Customer Experience Manager Jobs
By Five Below At Harrisburg, PA, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Assistant Manager, Ecommerce Product And Customer Experience (Remote)
By Loews Hotels & Co At Nashville, TN, United States
Experience working with custom and off-the-shelf Content Management Systems
Project and product management certifications
Project management software experience (MS Project or equivalent)
Please note that this is a fully remote role and location flexibility is offered for this position.**
Manages prioritization, can meet deadlines, and be flexible based on business requirements
Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue
Customer Experience Manager Jobs
By Yellow The Label At Tampa, FL, United States

We are currently looking for a creative graphic designer and LTV customer experience lead with previous experience in D2C online marketing. This will incorporate various roles from opt-in strategy to ...

Customer Experience Manager Jobs
By Root Whole Body At Portland, OR, United States
· Experience in staff management and scheduling
· Strong organizational and budget management skills
· Manage and motivate a team of 6+ people to deliver exceptional customer service
· Develop and manage front desk budgets, including timekeeping and bonus/commissions for the WC team.
· Manage sale goals, displays, and promotions
· Manage membership and service sales, including renewals and upgrades
Customer Experience Manager Jobs
By Fellow At San Francisco Bay Area, United States
5+ years leadership and management experience
Experience leading a remote workforce (both onshore and offshore)
Specific benefits for remote employees
Drive productivity, quality and customer satisfaction goals/KPI’s with a remote workforce
Provide daily direction and communication to employees so that customer inquiries are answered in a timely, efficient, and knowledgeable manner
Create and maintain a high-quality remote work environment and motivate team members to perform at their highest level
Customer Experience Manager Jobs
By Northeastern University At Boston, MA, United States
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Partner with the Knowledge management team to document new issues, new technologies and equipment to support both technicians and customers.
Analyze new technologies and provide recommendations to or management of further analysis and impact. Provides recommendations for incremental funding requirements.
2+ years in a lead, supervisory, or manager role, ideally within a higher education/student workforce environment
An understanding of knowledgebase general concepts with a passion for providing an end user self-help experience is required.
Oversees Hiring, employee relations, termination, performance management.
Customer Experience Manager Jobs
By Shivark Inc At California, United States

CX Management Maturity Assessment –

Develop an Actionable Roadmap & Implementation Plan, and Organizational Change Management Plan

Customer Experience Manager Jobs
By Tesla At Upland, CA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Manager, Customer Experience Jobs
By MEDHOST At Franklin, TN, United States
• Previous application management experience preferred.
• Previous database management experience preferred.
• Work closely with Product Management to advise on strategy and decisions utilizing clinical
and Technical Account Management teams to develop strategic action plans for key products and
• Support the Clinical Quality Management team on organizational initiatives.
product knowledge, both customer and company analysis.
Customer Experience Manager Jobs
By Vestaboard At Nashville Metropolitan Area, United States
Lead and manage a team of customer experience representatives, providing guidance, coaching, and mentoring to ensure high performance and professional growth.
Develop and implement customer support processes, policies, and procedures to enhance team efficiency and improve the overall customer experience.
Bachelor’s degree (or equivalent experience).
3+ years of experience in customer success, customer support, or a related role, preferably in a hardware or software business.
Customer-obsessed mindset and a passion for delivering exceptional customer experiences.
Excellent interpersonal, communication, active listening and problem-solving skills.
Ecommerce Customer Experience Manager
By KITH At New York City Metropolitan Area, United States
Experience with eCommerce site management tools such as Shopify or other eCommerce platforms
Effectively manage customer service capacity to meet the needs of the business even during peak seasons.
Evaluate customer feedback and communicate insights to internal teams, marketing, and IT development teams to optimize the customer experience.
Document and maintain customer processes, workflows, and knowledge base articles.
Manage daily, weekly, and monthly reports to monitor trends and identify quality issues.
Other duties as assigned. Supervisory Responsibilities: • Chat / App / Social Channels / Phone / Email

Are you looking for an exciting opportunity to lead a team and create an exceptional customer experience? We are looking for a Customer Experience Assistant Manager to join our team and help us deliver outstanding customer service. You will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, and ensuring customer satisfaction. If you have a passion for customer service and a drive to exceed expectations, this could be the perfect job for you!

Overview:

The Customer Experience Assistant Manager is responsible for ensuring that customers have a positive and enjoyable experience when interacting with the company. This position requires excellent customer service skills, the ability to manage customer complaints, and the ability to develop and implement customer experience strategies.

Detailed Job Description:

The Customer Experience Assistant Manager is responsible for providing excellent customer service to customers, responding to customer inquiries, resolving customer complaints, and developing and implementing customer experience strategies. The Assistant Manager will be responsible for monitoring customer feedback, analyzing customer data, and developing customer experience initiatives. The Assistant Manager will also be responsible for training and managing customer service staff, and ensuring that customer service standards are met.

What is Customer Experience Assistant Manager Job Skills Required?

• Excellent customer service skills
• Ability to manage customer complaints
• Ability to develop and implement customer experience strategies
• Ability to analyze customer data
• Ability to train and manage customer service staff
• Ability to ensure customer service standards are met

What is Customer Experience Assistant Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• At least two years of customer service experience
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Customer Experience Assistant Manager Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer experience strategies
• Knowledge of customer data analysis

What is Customer Experience Assistant Manager Job Experience?

• At least two years of customer service experience
• Experience in developing and implementing customer experience strategies
• Experience in training and managing customer service staff

What is Customer Experience Assistant Manager Job Responsibilities?

• Provide excellent customer service to customers
• Respond to customer inquiries and resolve customer complaints
• Monitor customer feedback and analyze customer data
• Develop and implement customer experience strategies
• Train and manage customer service staff
• Ensure customer service standards are met