Support Analyst Jobs
By Motion Recruitment At Philadelphia, PA, United States
Maintains and report on individual and team metrics on ServiceNow and maintains service knowledgebase
Manages current queues and defines new queues to insure accurate categorization and assignment of issues
Strong knowledge of hardware and software troubleshooting solutions
Strong knowledge of IP based solutions
Knowledge of support databases and call tracking systems
This opening is a year long contract position, with the opportunity for extension or conversion

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Web Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to ensure customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

A Web Support Analyst is responsible for providing technical support to customers and clients who use web-based applications and services. They are responsible for troubleshooting and resolving technical issues related to web-based applications and services, as well as providing technical advice and guidance to customers and clients.

What is Web Support Analyst Job Skills Required?

• Knowledge of web-based applications and services
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of HTML, CSS, JavaScript, and other web technologies
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment

What is Web Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in web-based application and service support
• Knowledge of web-based application and service development
• Experience with web-based application and service troubleshooting

What is Web Support Analyst Job Knowledge?

• Knowledge of web-based applications and services
• Knowledge of HTML, CSS, JavaScript, and other web technologies
• Knowledge of web-based application and service development
• Knowledge of web-based application and service troubleshooting

What is Web Support Analyst Job Experience?

• At least two years of experience in web-based application and service support
• Experience with web-based application and service troubleshooting
• Experience with customer service and communication

What is Web Support Analyst Job Responsibilities?

• Troubleshoot and resolve technical issues related to web-based applications and services
• Provide technical advice and guidance to customers and clients
• Monitor web-based applications and services for performance and security
• Develop and maintain web-based applications and services
• Assist with the development of new web-based applications and services