Voice Specialist Jobs
By Ascendo Resources At Chicago, IL, United States
Certification in a call management/voice system application
2 + years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse.
Experience in higher education and a hospital setting.
Excellent listening skills with the ability to empathize and focus on the client experience.
Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.
Review and help maintain knowledgebase documentation for updates and suggests new documentation to address potential gaps.