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Visitor Services Representative Jobs in Ohio

Visitor Services Associate Jobs
By Ohio History Connection At Columbus, OH, United States
Benefits: Paid vacation/sick//holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection
Projects warmth, caring and friendliness.
Clearly and accurately communicates product and services information in order to influence a customer's buying decision.
Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction.
Act as customer advocate providing the customers' feedback to appropriate Ohio History Connection department or program.
Provides general assistance by answering incoming telephone calls to general information line; transferring calls appropriately; fulfilling requests and orders.
Assistant Director For Visitor Services
By University of South Carolina At , Richland $49,396 a year
Experience in higher education setting, especially campus visit programming and/or enrollment management.
General knowledge of Technolutions Slate or other Customer Relationship Management (CRM) system is a plus.
Expertise in managing multiple projects from concept stage through production and delivery and in using project management tools.
Ability to meet deadlines and prioritize and manage multiple responsibilities concurrently.
Excellent organizational skills, mastery of logistics and high level of attention to detail relative to managing multiple projects.
Must be able to cultivate and manage key relationships with internal constituents, university partners, and external vendors.

Are you passionate about providing excellent customer service? We are looking for an enthusiastic Visitor Services Representative to join our team and help create a welcoming and enjoyable experience for our visitors. If you have a friendly and outgoing personality, excellent communication skills, and a passion for helping others, we want to hear from you!

Overview Visitor Services Representatives are responsible for providing excellent customer service to visitors of a variety of organizations. They are the first point of contact for visitors and are responsible for greeting them, providing information, and assisting with any inquiries. Detailed Job Description Visitor Services Representatives are responsible for greeting visitors, providing information, and assisting with inquiries. They must be knowledgeable about the organization and its services, and be able to answer questions and provide directions. They must also be able to handle any complaints or issues that may arise. They must be able to handle cash transactions, and provide accurate change. They must also be able to maintain a professional appearance and demeanor at all times. Job Skills Required
• Excellent customer service skills
• Knowledge of the organization and its services
• Ability to answer questions and provide directions
• Ability to handle cash transactions
• Ability to maintain a professional appearance and demeanor
• Ability to handle complaints and issues
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of cash handling procedures
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of cash handling procedures
• Knowledge of the organization and its services
Job Experience
• Previous customer service experience
• Previous cash handling experience
Job Responsibilities
• Greet visitors and provide information
• Assist with inquiries
• Handle cash transactions
• Maintain a professional appearance and demeanor
• Handle complaints and issues
• Provide accurate change