Visitor Guide Jobs in Massachusetts , Employment

Are you looking for a job that allows you to explore new places and meet new people? Become a Visitor Guide and get paid to show people around your city! Discover the hidden gems and share your knowledge with others. Make a difference and help visitors make the most of their stay!

Overview A Visitor Guide is a customer service professional who provides information and assistance to visitors in a variety of settings, such as museums, zoos, theme parks, and other attractions. They are responsible for providing a positive and enjoyable experience for visitors, as well as ensuring their safety and security. Detailed Job Description Visitor Guides are responsible for greeting visitors, providing information about the attraction, answering questions, and providing directions. They may also be responsible for providing tours, leading activities, and providing customer service. They must be knowledgeable about the attraction and its offerings, as well as local attractions and events. They must be able to provide accurate information and assist visitors in finding their way around the attraction. They must also be able to handle customer complaints and provide assistance in emergency situations. Job Skills Required

• Excellent customer service skills

• Knowledge of the attraction and its offerings

• Knowledge of local attractions and events

• Ability to provide accurate information

• Ability to provide directions

• Ability to handle customer complaints

• Ability to provide assistance in emergency situations

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of the attraction and its offerings

• Knowledge of local attractions and events

• Ability to provide accurate information

• Ability to provide directions

• Ability to handle customer complaints

• Ability to provide assistance in emergency situations

Job Knowledge

• Knowledge of the attraction and its offerings

• Knowledge of local attractions and events

• Knowledge of customer service principles

• Knowledge of safety and security procedures

Job Experience

• Previous customer service experience

• Previous experience working in a museum, zoo, theme park, or other attraction

Job Responsibilities

• Greet visitors and provide information about the attraction

• Answer questions and provide directions

• Provide tours and lead activities

• Provide customer service

• Handle customer complaints

• Provide assistance in emergency situations

• Ensure the safety and security of visitors