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Virtual Customer Service Advisor Jobs in Illinois

Virtual Customer Service Representative
By M45 Marketing Services At Aurora, IL, United States
Telephone and interpersonal skills are required to ensure calls are managed in a timely, friendly and courteous manner.  
Solid written and verbal communication skills. 
Strong organizational skills, attention to detail, problem solving and solid judgment are essential. 
Requires experience at handling multiple work assignments concurrently and independently.
Experience with Skype, Microsoft Office, Outlook, Adobe and OpenScape.
Ability to follow directions accurately and finish tasks in a timely manner.

Are you looking for a job that allows you to work from the comfort of your own home? Become a Virtual Customer Service Advisor and help customers with their inquiries and concerns! You'll get to use your problem-solving skills to provide excellent customer service and make a difference in people's lives. Join us today and start making a difference!

Overview A Virtual Customer Service Advisor is a customer service professional who works remotely to provide customer service and support to customers via phone, email, chat, or other digital channels. They are responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. Detailed Job Description A Virtual Customer Service Advisor is responsible for providing customer service and support to customers via phone, email, chat, or other digital channels. They must be able to effectively communicate with customers, understand customer needs, and provide solutions to customer inquiries. They must also be able to troubleshoot customer issues, provide technical support, and escalate customer issues when necessary. Job Skills Required
• Excellent communication and customer service skills
• Ability to troubleshoot customer issues
• Knowledge of customer service software and tools
• Ability to multitask and prioritize tasks
• Ability to work independently and remotely
• Knowledge of customer service best practices
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Proficiency in customer service software and tools
• Knowledge of customer service best practices
• Ability to work independently and remotely
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
Job Experience
• Previous customer service experience
• Experience working remotely
• Experience with customer service software and tools
Job Responsibilities
• Respond to customer inquiries via phone, email, chat, or other digital channels
• Troubleshoot customer issues and provide technical support
• Provide excellent customer service and support
• Resolve customer issues in a timely manner
• Escalate customer issues when necessary
• Follow customer service processes and procedures
• Maintain customer service records and logs