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Virtual Customer Care Advisor Jobs in Oregon

Customer Care Associate I (Virtual)
By University of Phoenix At , Phoenix, 85004 $33,300 a year
Proficient time management skills and a strong attention to detail while handling many different, complex, and critical processes simultaneously
Proficient interpersonal and communication skills to explain technical information to customers, stakeholders, VA representatives, students, and case managers
MINIMUM EDUCATION AND RELATED WORK EXPERIENCE
One (1) year of customer service or other applicable experience
Good oral, written and interpersonal communication and customer service soft skills to maintain a positive and helpful attitude with customers
Working knowledge of personal software packages and communication equipment to perform general administrative functions

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Virtual Customer Care Advisor to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to our customers. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Virtual Customer Care Advisor is a customer service professional who works remotely to provide customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer service support. Detailed Job Description A Virtual Customer Care Advisor is responsible for providing customer service and support to customers via phone, email, and other digital channels. They must be able to quickly and accurately respond to customer inquiries, troubleshoot customer issues, and provide customer service support. They must also be able to handle customer complaints and escalate them to the appropriate department when necessary. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work remotely
• Ability to work flexible hours
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Experience working remotely
Job Responsibilities
• Respond to customer inquiries via phone, email, and other digital channels
• Troubleshoot customer issues and provide customer service support
• Handle customer complaints and escalate them to the appropriate department when necessary
• Follow up with customers to ensure their issues have been resolved
• Maintain customer records and update customer information in customer service software
• Provide feedback to management on customer service issues and trends