Vice President Of Service Jobs in Arkansas

Experience with lean performance management methodologies required

Consistently achieve member satisfaction, quality, operational and financial targets including effectively managing our overall cost of care

Proven success of developing and implementing strategies that help scale operations to drive results around customer satisfaction, service quality, and profitability

Paid sabbatical after 5 and 10 years

Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

Competitive Medical, Dental and Vision plans

Bonus points if prior experience in an enterprise project management office (EPMO)

Hands-on experience using success tools (e.g. help desk (Zendesk), project management, Salesforce, JIRA, Confluence, Gainsight, Client Success app, Gong)

Own the client’s lifecycle, ensuring maximum value throughout onboarding, training and support, client management, renewals, cross sell, expansion and advocacy

Direct, motivate and empower a strong, knowledgeable, and proactive client-facing team that will embody our “Can-doer” attitude.

Partner with sales leaders and account executives to offer account insight to build pipeline volume and accelerate expansion velocity

Experience in high-growth B2B SaaS companies implementing and delivering best-in-class experiences to enterprise-level customers