Universal Service Rep I Jobs in Idaho , Employment

Are you looking for a job that will challenge you and give you the opportunity to make a real difference? We are looking for a Universal Service Rep I to join our team and help us provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing accurate and timely information. If you are a motivated individual with excellent communication and problem-solving skills, then this is the perfect job for you!

Overview Universal Service Rep I is a customer service representative who is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries and resolving customer issues in a timely and professional manner. Detailed Job Description Universal Service Rep I is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries and resolving customer issues in a timely and professional manner. They must be able to effectively communicate with customers and provide accurate information. They must be able to multitask and handle multiple customer inquiries at once. They must be able to work independently and as part of a team. Job Skills Required

• Excellent customer service and communication skills

• Ability to multitask and handle multiple customer inquiries

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Ability to troubleshoot and resolve customer issues

• Ability to maintain customer confidentiality

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Ability to multitask and handle multiple customer inquiries

• Ability to work independently and as part of a team

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of customer service software, databases, and tools

• Knowledge of customer service policies and procedures

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Previous experience working in a customer service environment

Job Responsibilities

• Respond to customer inquiries and resolve customer issues in a timely and professional manner

• Provide accurate information to customers

• Maintain customer confidentiality

• Troubleshoot and resolve customer issues

• Monitor customer service trends and recommend improvements

• Follow customer service policies and procedures

• Maintain customer service records and reports