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Transportation Call Center Contact Agent Jobs

Contact Center Agent I
By VNS Health At Manhattan, NY, United States
Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review.
Keeps up with all organizational changes and updates through on-going training, coaching and educational materials.
Supports one line of business to begin learning a VNS Health area of specialty.
Establishes effective customer-focused working relationships with consumers to ensure issue resolution.
Adheres to general contact center standards and metrics (e.g., call handling parameters).
Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution.
Digital Contact Center Agent I
By BluPeak Credit Union At , San Diego, 92121, Ca From $20.14 an hour
Strong knowledge of credit union loan and deposit products and product requirements.
High level of accuracy w/strong analytical skills.
Good organizational, follow up skills and ability to prioritize.
Able to address member requests and offer member solutions working within authority limits.
Exceptional writing abilities including e-mail and letter correspondence using MS Word and Excel when needed.
Utilize effective professional writing to resolve inquiries with the utmost professionalism and member care.
Quality Analyst, Contact Center (Health Care Program Planner/Analyst), Call Center
By NYC Health + Hospitals At , New York, Ny
Ensure all policies and procedures are adhered to and communicate any known infractions to the proper management immediately.
NYC Health and Hospitals offers a competitive benefits package that includes:
Ensure all QA Analyst reporting, and communication requirements are met.
Performs other related duties as assigned by Contact Center Training and Quality Manager or Sr Director, Contact Center Shared Services.
Strong organizational skills, meets deadlines and carries out duties efficiently.
Experience with creating or compiling reports using various sources of data.

Are you looking for a job that offers a great work-life balance and the opportunity to help people? Become a Transportation Call Center Contact Agent and join a team of dedicated professionals who are passionate about providing excellent customer service!

Overview Transportation Call Center Contact Agents are responsible for providing customer service to clients who call in to inquire about transportation services. They answer questions, provide information, and help customers make decisions about their transportation needs. Detailed Job Description Transportation Call Center Contact Agents are responsible for providing customer service to clients who call in to inquire about transportation services. They answer questions, provide information, and help customers make decisions about their transportation needs. They must be knowledgeable about the various transportation services available, including bus, train, taxi, and other options. They must be able to explain the services in a clear and concise manner, and be able to answer any questions that customers may have. They must also be able to handle customer complaints and resolve any issues that may arise. Job Skills Required
• Excellent customer service skills
• Knowledge of transportation services
• Ability to explain services in a clear and concise manner
• Ability to handle customer complaints
• Ability to resolve customer issues
• Good communication skills
• Good problem-solving skills
• Ability to multitask
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of transportation services
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of transportation services
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of call center operations
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries about transportation services
• Provide information about transportation services
• Assist customers in making decisions about their transportation needs
• Handle customer complaints and resolve customer issues
• Follow up with customers to ensure satisfaction
• Maintain accurate records of customer interactions