Tier 1 Help Desk Specialist Jobs in Florida

Excellent verbal and written communication skills, phone etiquette, data entry

Manage and monitor problem tickets, analyze incidents and provide support required

Provide feedback on issues to strengthen content in knowledge base

Strive to resolve on 1st contact when possible using remote desktop control

2+ years of experience in a Help Desk / IT Support role is required

Sound knowledge of hardware/software, operating systems, and networking related technologies is required

Basic IT Help Desk Support.

Login fixes, password reset, unlock, troubleshooting, etc.

ServiceNow is the ticketing platform.

Lenovo / Microsoft Surfaces are the main endpoints.

Need someone to go above and beyond with a servant heart.

Answer inbound technical support phone calls, chats and emails related to internal employees.

The service desk technician is responsible for receiving and documenting initial incident and request management reports.

Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.

Vocational certifications or AS degree in computer science or related technical field preferred.

Must have at least two years of experience working on a Help Desk / Service Desk

Basic knowledge of Active Directory is required.

Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.

2-4year IT Help Desk experience

Windows PC's installation, set-up, troubleshoot and repair

Mac installation, set-up, troubleshoot and repair

Desktop applications installation, set-up, troubleshoot and repair

Anti-virus software installation, set-up, troubleshoot and repair

Windows servers installation, set-up, troubleshoot and repair