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Tier 1 Care Team Representative Jobs

Hr Call Center Representative - Tier 1
By UMass Memorial Health At , Worcester, 01605
Seek out opportunities to automate and enhance our operations to be more efficient, while keeping employee experience as the utmost priority
Ensure Knowledge base documentations are updated and maintained accurately in a timely manner and provide continuous feedback opportunities.
Excellent verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed.
Advanced computer skills, including utilizing multiple software systems and Microsoft/Excel.
Critical thinking, Problem Solving, self-starting and multi-tasking abilities necessary
6 months-1 year experience in a customer service role.
Social Media/Tier 2 Customer Care Team Member
By Harte Hanks At , Austin, Tx
Maintain a comprehensive knowledge base of product offerings, events, and industry news to provide accurate and up-to-date information to customers.
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
Provide timely and accurate responses to customer inquiries, troubleshooting technical issues, and offering appropriate solutions in a professional and empathetic manner.
Liaise with our Digital Operations Center to coordinate efficient and effective technical support efforts, ensuring a seamless customer experience.
Previous experience in a customer support role, preferably in a technical or digital environment
Soc Analyst Tier 1 - Blue Team
By A2SECURE At United States
Demonstrable experience and interest in the field of cybersecurity (previous work experience is not required).
Flexible Working Plan: remote work and flexible hours.
What will be your main responsibilities?
Your main responsibilities will be as follows:
Do you meet the profile requirements?
What do we offer you?
Care Team Representative - Remote
By Swiss Academic Software GmbH At Denver, CO, United States
Assist Product Coaches and Success Managers in addressing product-related challenges.
Gain in-depth knowledge about program admins at universities and act as a liaison between the Care Team and CSM.
Familiarize yourself with assigned program admins' databases and setups, working closely with Success Managers.
Contribute to internal and member-facing knowledge bases.
Collaborate with Success Managers to identify root causes of issues and mitigate potential account risks.
Escalate necessary issues and concerns to Compliance, Success Managers, Implementation Coaches, or other team members.
Care Team Representative - Remote
By Tevera, LLC At , Remote $18 an hour
Be knowledgeable about the assigned program admin's database and setup by working alongside the Success Manager.
Assist Product Coaches and Success Managers with product issues.
Be knowledgeable within all features/areas in the product.
Contribute to the internal and member facing knowledge base.
Elevate necessary issues/concerns based on procedures to the Compliance Officer, Success Managers, Implementation Coaches or other team members.
Required - Proficient writing skills and ability to write professionally, clearly and concisely, when explaining sometimes complicated or multi-step processes
Service Desk Representative – Tier 1
By Sparksoft Corporation At , Remote
The Customer Service Representative Tier 1 will be an experienced representative responsible for answering Tier 1 customer inquiries.
Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
Provide general policy information supplied by the business owners and Tier 2 systems
Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams
Client Support Representative Mobile Doorman Tier 1
By Global Payments At , San Diego, 92121, Ca
What Are Our Desired Skills and Capabilities?
Previous customer service experience with a focus on payments industry
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp

Are you looking for an exciting opportunity to join a top-tier care team? We are looking for a Care Team Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing support to our clients. If you are passionate about providing excellent customer service and have a strong work ethic, this is the perfect job for you!

Overview The Tier 1 Care Team Representative is responsible for providing customer service and technical support to customers. This role requires excellent customer service skills, problem-solving abilities, and the ability to work in a fast-paced environment. The Tier 1 Care Team Representative will be the first point of contact for customers and will be responsible for resolving customer inquiries and issues. Detailed Job Description

The Tier 1 Care Team Representative is responsible for providing customer service and technical support to customers. This role requires excellent customer service skills, problem-solving abilities, and the ability to work in a fast-paced environment. The Tier 1 Care Team Representative will be the first point of contact for customers and will be responsible for resolving customer inquiries and issues. Responsibilities include:

• Responding to customer inquiries and requests in a timely and professional manner
• Troubleshooting customer issues and providing technical support
• Escalating customer issues to the appropriate team or department
• Maintaining customer records and updating customer information
• Providing customer feedback to management
• Assisting with customer service training
• Adhering to customer service policies and procedures
• Assisting with other customer service tasks as needed
Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting abilities
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience preferred
• Knowledge of customer service software and systems
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience preferred
Job Responsibilities
• Responding to customer inquiries and requests in a timely and professional manner
• Troubleshooting customer issues and providing technical support
• Escalating customer issues to the appropriate team or department
• Maintaining customer records and updating customer information
• Providing customer feedback to management
• Assisting with customer service training
• Adhering