Telesales Operations Manager (Remote)
By Keen At Charlotte, NC, United States
$75,000.00-$100,000.00 per year based on candidate's qualifications, skills and competencies, experience, and location
Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously.
Implement, manage and support the call center platform and integrated applications
Develop and implement strategies to improve call center efficiency, and customer experience
Ensure compliance with company policies, procedures, and regulatory requirements related to call center operations
3-5+ years experience managing a telesales call center environment