Technician – Mac Tools Jobs in Maryland , Employment

Are you looking for a rewarding career as a Technician with Mac Tools? We are looking for an experienced and motivated individual to join our team and help us provide our customers with the best service possible. As a Technician, you will be responsible for diagnosing and repairing automotive tools and equipment, as well as providing technical support to our customers. If you have a passion for automotive tools and equipment, and are looking for a challenging and rewarding career, then Mac Tools is the place for you!

Overview The Technician – Mac Tools is responsible for providing technical support to customers using Mac Tools products. They are responsible for troubleshooting and resolving customer issues, providing technical advice and guidance, and ensuring customer satisfaction. Detailed Job Description The Technician – Mac Tools is responsible for providing technical support to customers using Mac Tools products. This includes troubleshooting and resolving customer issues, providing technical advice and guidance, and ensuring customer satisfaction. The Technician – Mac Tools will also be responsible for providing training and support to customers on Mac Tools products, as well as providing technical support to Mac Tools sales staff. Job Skills Required

• Excellent customer service skills

• Knowledge of Mac Tools products

• Ability to troubleshoot and resolve customer issues

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous experience in a technical support role

• Knowledge of Mac Tools products

• Ability to troubleshoot and resolve customer issues

• Excellent customer service skills

• Ability to work independently and as part of a team

Job Knowledge

• Knowledge of Mac Tools products

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting and problem-solving techniques

• Knowledge of computer hardware and software

Job Experience

• Previous experience in a technical support role

• Previous experience in a customer service role

Job Responsibilities

• Provide technical support to customers using Mac Tools products

• Troubleshoot and resolve customer issues

• Provide technical advice and guidance to customers

• Provide training and support to customers on Mac Tools products

• Provide technical support to Mac Tools sales staff

• Ensure customer satisfaction