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Technical Support Triage Specialist Jobs in North Dakota

Technical Support Specialist Jobs
By Taylor Corporation At , North Mankato
Effective time management skills and the ability to prioritize multiple competing tasks
Ability to offer solutions based on knowledge of computers and the application
Verify new features within our test environment meet the defined requirements
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
1+ years of experience in the field or in a related area
Secondary education, preferably in the IT field

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Technical Support Triage Specialist to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and escalating complex cases. If you are a problem solver with excellent communication skills, this could be the perfect job for you!

A Technical Support Triage Specialist is responsible for providing technical support to customers and troubleshooting technical issues. They must be able to quickly assess customer issues, determine the root cause of the problem, and provide a resolution.

What is Technical Support Triage Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks

What is Technical Support Triage Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience in customer service or technical support

What is Technical Support Triage Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of operating systems and networking
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Technical Support Triage Specialist Experience?

• Previous experience in customer service or technical support
• Experience with troubleshooting hardware and software issues
• Experience with customer service principles and practices

What is Technical Support Triage Specialist Responsibilities?

• Respond to customer inquiries and provide technical support
• Troubleshoot hardware and software issues
• Identify and resolve customer issues in a timely manner
• Provide