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Technical Support And Training Manager Jobs

Manager Of Training And Technical Assistance
By The New York Immigration Coalition At New York City Metropolitan Area, United States
Adhere to compliance with all requirements of an Accredited Provider of Continuing Legal Education (CLE) in New York State.
Oversee training program logistics and participant experiences for trainings directly related to their area of programming
Supervise Training Associate; manage performance, guide professional development, and provide key feedback.
Prior experience developing or conducting trainings, or teaching, with an appreciation for adult learning principles.
Highly organized, strong interpersonal skills, and comfort with public speaking.
Conduct trainings on selected topics, and recruit qualified trainers to train on other subjects.
Technical Support Manager Jobs
By EcoEngineers At Des Moines Metropolitan Area, United States
Assumes additional responsibilities and leads special projects as assigned.
5+ years of related experience, with at least one year in a supervisory role preferred.
IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, MTA, and/or MCSE preferred.
Proficient with Microsoft 365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
Natural collaborator with exceptional customer service and problem-solving skills.
Demonstrated leadership and decision-making skills.
Technical Support Manager Jobs
By Tracker Corp At , Remote
Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Good mediation skills are critical and fantastic interpersonal skills vital
Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
Manager Of Training & Support
By Resfab Equipment Inc. At United States

Exciting opportunity to join a growing team in the Foodservice world. This position oversees training and support on our all of equipment, and works hand in hand with our Regional Sales Managers to ...

Technical Support Manager Jobs
By ActivTrak At Austin, TX, United States
3 yrs leadership and people management skills experience, with the success in motivating and developing a high-performing team
Prepare and present reports, metrics, and analysis on technical support performance, trends, and customer feedback to senior management
5 years experience in a technical support role, with a track record of progressively increasing responsibilities
Allocate and optimize resources, including staffing, tools, and technologies, to meet service level targets and operational requirements
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting complex technical issues
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, internal teams, and stakeholders at all levels
Manager, Technical Support Jobs
By monday.com At New York, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
3+ years of experience in managing a global technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Technical Support Manager Jobs
By Viking Payment Service At Ohio, United States
Staying current on regulatory and card brand requirements and methods for ensuring timely compliance with the same.
Comprehensive benefits package, including health, dental, and vision insurance
Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing.
Working directly with Viking clients to program and maintain their access to the card networks through Viking’s gateway or third-party gateways
Paid time off and paid holidays
401(k) plan with company match
Technical Support And Training Manager
By Munters At Amesbury, MA, United States
Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
Guide the team in the effective management of client relationships and resolution of client issues.
Identify patterns of concerns and make recommendations of opportunities for process improvements Lead and support tech support teams through change management.
The ability to understand and relate to a wide range of clients, associates, and upper management.
Oversee day-to-day operations of a remote Technical Support Team in multiple time zones.
Manage workloads through a ticketing system while adhering to established processes.