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Technical Support Tech III Jobs in Colorado

Technical Support Representative Iii, Respiratory & Monitoring Solutions - Boulder, Co
By Medtronic At Boulder, CO, United States
Possesses basic understanding and knowledge of products supported and service lines.
Reviews daily routine reports for accuracy of data entry.
Properly documents product complaints, service requests and inquiries generated by customers.
Issues Return Goods Authorizations to return reported product for service and/or exchanges.
Creates, coordinates, tracks and provides follow up for customers on Sales Orders.
Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Technical Support Tech III to join our team and provide top-notch customer service. You will be responsible for troubleshooting and resolving technical issues, as well as providing technical advice and guidance to customers. If you are passionate about technology and helping others, this is the job for you!

Technical Support Tech III Job Skills:

• Excellent customer service skills
• Ability to troubleshoot and diagnose technical problems
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Ability to work with minimal supervision

What is Technical Support Tech III Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in technical support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Knowledge of customer service principles and practices
• Knowledge of ITIL principles and practices

What is Technical Support Tech III Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices
• Knowledge of ITIL principles and practices
• Knowledge of troubleshooting and diagnosing technical problems

What is Technical Support Tech III Job Experience?

• At least 5 years of experience in technical support
• Experience with customer service
• Experience with troubleshooting and diagnosing technical problems
• Experience with computer hardware and software
• Experience with networking and