Technical Support And Customer Experience Specialist Jobs in San Francisco, San Mateo, California

Proven experience in a customer support role in the consumer electronics industry.

Excellent problem-solving skills to handle technical questions.

Exceptional written communication skills to create FAQs and user manuals.

Innate people skills and patience to help our senior and hearing-impaired customers.

Capability to work in a fast-paced environment and manage multiple tasks.

Good interpersonal skills to collaborate with the marketing team and HQ.

Experience with content management systems and software KMS and Lighthouse

Experience in technical program/project management.

5 years of experience in a help or support content, user education content, technical writing or content strategy role.

Experience driving product vision and cross channel communications.

Previous experience working in devices and hardware or telecommunications.