Technical Solutions Engineer Jobs in Iowa

Serve as Client Liaison between assigned teams and actively manage the associated knowledge bases and ensure documentation is up-to-date.

Possess a demonstrated mastery of customer service skills through past evaluations, training, and knowledge.

In-depth knowledge of the higher education industry and PSC clientele.

Develop and maintain knowledge articles and email templates for PSC employees.

Successful completion of PSC & Professional Training Modules or equivalent industry experience.

Maintain a high performance score on customer service or equivalent industry experience.

Be the Technical SME for the Technical Vendor Management Team within Engineering

Basic business skills to aid organizations in developing cloud-based solutions for business requirements.

Experience in creating and communicating technical requirements and solutions to business stakeholders.

Document the cloud infrastructure and the processes used to deploy and manage applications and services.

7+ years of experience in I.T. and enterprise architecture in the public cloud (AWS required, GCP preferred).

Knowledge of cloud security principles to protect cloud data from unauthorized users and malicious hackers.