Technical Onboarding Manager Job Jobs

Formal project management certifications and work experience in a billable environment a plus

Drive the onboarding experience of Pluralsight’s most valuable customers from end-to-end

1-2+ years SaaS customer onboarding or implementation experience

1-2+ years customer engagement or customer success experience

4 year technical degree or equivalent work experience

Strong operational proficiency balanced by highly-effective interpersonal skills

Develops and maintains program management tools and processes, including project work plans, collaborator relationship management tools, and compliance processes.

Supports the development and management of internal learning systems.

Tracks progress against key project grant activities, to ensure grant requirements are fulfilled and reporting deadlines are met. Prepares donor reports.

Serves as the primary point of contact for the project to Brookings Communications, Development, Finance, and Human Resources/Administration business units.

Manages the Senior Fellow’s calendar, including scheduling and handles incoming queries and requests for information, meetings, speaking engagements, media interviews, etc.

Operates as a strategic partner to the Senior Fellow in designing, planning, and operationalizing the program.

1-3 years experience in a customer facing role of a highly technical product

Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.

Synthesize technical information and provide UI demos for a range of stakeholders

Escalate risks and blockers affecting the onboarding engagement

Identify and align resources across Twilio to support the customer's onboarding journey

Share best practices and deliverables with customers and fellow Twilions

Account Management or Customer Success experience is a plus!

2-3 Years of Technical Support / Integration / Customer Onboarding Experience.

Detail oriented and highly organized with the ability to thrive in fast moving, ambiguous environments.

Real world understanding of technical problem solving and high-level software concepts like APIs and POS systems.

What skills, experience, and qualifications do you need:

Support CSC’s comprehensive New Hire Onboarding Training initiative, providing new employees with a good first day experience

Maintain knowledge articles related to Onboarding Training

Experience with Microsoft Office, Adobe Acrobat, ServiceNow (a plus)

Excellent communication skills (written and verbal)

Strong teamwork and collaboration skills

Deliver a fantastic customer experience through a variety of communication channels

Excellent presentation and demonstration skills

Proven technical and IT services experience

Experience working with cloud solutions and IOT devices

Experience work with software APIs

Develop the best implementation method to achieve the customer's expected outcomes

Organizational and project management skills

Information management and problem-solving skills.

Displays a deep technical and analytical skills with good attention to detail

Associates degree or 2 years experience providing support in a IT/Help Desk Support environment

Experience using MS Office suite, Google Apps

Knowledgeable about the application of technology in the K-12 classroom

Create onboarding collateral for use through our learning management system

Partner with customers from contract assignment through their onboarding experience

Collaborate internally to manage customer onboarding, success plan, and escalations

3+ years of deep EHR integration and workflow knowledge

Demonstrated experience with expanding customers and building franchises

100% remote first culture (must be based in the US)