Technical Customer Support Rep 3 Jobs in New York

Strong customer management and customer service skills

What you’ll be doing: Case Management:

Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customers networks evolve

Bachelor's degree in engineering, computer science or related field, or equivalent experience

At least 5+ years of experience in supporting large, complex IP-based networks.

Experience with traffic generators and network protocols analysis tools