Tech Support Rep Jobs in Tennessee , Employment

Are you looking for an exciting and rewarding career in tech support? Join our team and become a Tech Support Rep! You'll have the opportunity to help customers with their technical issues, while learning new skills and gaining valuable experience. Plus, you'll get to work with the latest technology and be part of a great team. Don't miss out on this amazing opportunity!

Overview Tech Support Reps provide technical assistance to customers and help them troubleshoot and resolve technical issues. They are responsible for answering customer inquiries, diagnosing technical problems, and providing solutions. Detailed Job Description Tech Support Reps are responsible for providing technical assistance to customers. They must be able to answer customer inquiries, diagnose technical problems, and provide solutions. They must be able to troubleshoot hardware and software issues, as well as network and internet connectivity problems. They must also be able to provide technical advice and support to customers. Job Skills Required

• Excellent customer service skills

• Excellent problem-solving skills

• Knowledge of computer hardware and software

• Knowledge of network and internet connectivity

• Ability to troubleshoot hardware and software issues

• Ability to explain technical concepts in a clear and concise manner

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Technical certification or degree in computer science, information technology, or related field

• Previous experience in a customer service or technical support role

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network and internet connectivity

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

Job Experience

• Previous experience in a customer service or technical support role

• Previous experience in a technical field

Job Responsibilities

• Respond to customer inquiries and provide technical assistance

• Diagnose technical problems and provide solutions

• Troubleshoot hardware and software issues

• Provide technical advice and support to customers

• Document customer inquiries and resolutions

• Monitor customer satisfaction levels and take appropriate action

• Maintain up-to-date knowledge of technical developments and products