Sr Tech Support Engineer
By ServiceNow At , Orlando, 32826
4+ years customer facing technical support experience
Ability to troubleshoot difficult technical issues with ease and complexity
Ability to read basic Java/JavaScript code
Ability to explain solutions to complex technical problems
Personal commitment to quality and customer service
Ability to speak and read Portuguese desired, but not required
Tech Support Engineer Jobs
By ServiceNow At , Orlando, 32826, Fl
0-2+ years customer facing technical support experience
Ability to troubleshoot difficult technical issues with ease and complexity
Ability to read basic Java/JavaScript code
Personal commitment to quality and customer service
(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)
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Are you looking for a challenging and rewarding career in tech support? We are looking for a talented and motivated Tech Support Engineer to join our team. You will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and helping to ensure our customers have the best experience possible. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Tech Support Engineer job skills required:

• Knowledge of computer hardware, software, and networking systems
• Ability to troubleshoot and diagnose technical issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant software and hardware
• Ability to work with minimal supervision
• Ability to work with a variety of operating systems
• Ability to work with multiple users
• Ability to work with multiple platforms

What is Tech Support Engineer job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in computer hardware, software, and networking systems
• Relevant experience in customer service, technical support, or related field

What is Tech Support Engineer job Knowledge?

• Knowledge of computer hardware, software, and networking systems
• Knowledge of customer service principles and practices
• Knowledge of relevant software and hardware
• Knowledge of troubleshooting and diagnosing technical issues

What is Tech Support Engineer job Experience?

• Previous experience in customer service, technical support, or related field
• Previous experience working with a variety of operating systems
• Previous experience