Tech Line Chat Support Agent Jobs

Location: Online remote work (USA preferred)

Compensation: $25 - $35 per hour

Contract Duration: No fixed term

Weekly Commitment: Flexible, ranging from 20 to 40 hours per week

Key Technical Skills, Knowledge, and Qualifications

Meet and exceed bi-annual goals set forth by Customer Care Management.

Assist in creating and updating solutions for our Knowledgebase for training and information purposes.

Perform remote analysis and diagnosis of customer issues and recommend and/or implement corrective solutions.

A+ certification is required. Additional certifications including Network+, Security+ or Microsoft Desktop Support Engineer/Microsoft Certified Professional (MCP) certifications are highly desired.

Maintain the highest level of quality by resolving issues with the correct info in a timely manner.

• Create PowerPoint and Excel documents for upper management

• Inbox monitoring, Parts collection requests, review duplicate cases, review DTS inspection results, File management, etc.

• Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues

• Continuous training on technical topics and service skills

• Build Presentations to present that improve knowledge, engagement and team building discussions

• Typing skills: 40 WPM