Support Services Specialist Jobs
Housing Support Services Specialist (Grant Funded)
By Arlington County, VA
At , Arlington, Va
$65,125 - $99,549 a year
Support Services Coordinator For Nonprofit Educational Support Services
By MUSICBREEDS
At New York, NY, United States
Customer Support Services Specialist - Benefits Center
By TriNet
At , Remote
$41,600 - $62,040 a year
Human Services Program Specialist I - Intervention & Support Specialist
By South Dakota State Government
At , Pierre, Sd
$28.38 - $33.39 an hour
Customer Support Services Specialist - Benefits Center
By TriNet
At United States
Are you looking for an exciting opportunity to use your customer service and technical skills in a fast-paced environment? We are looking for a Support Services Specialist to join our team and provide exceptional customer service to our clients. You will be responsible for troubleshooting technical issues, responding to customer inquiries, and providing technical support. If you are a motivated individual with excellent communication and problem-solving skills, then this is the job for you!
Overview Support Services Specialists provide technical and administrative support to customers and staff. They are responsible for troubleshooting and resolving customer inquiries, providing technical support, and maintaining customer databases. Detailed Job Description Support Services Specialists are responsible for providing technical and administrative support to customers and staff. They are responsible for troubleshooting and resolving customer inquiries, providing technical support, and maintaining customer databases. They must be able to communicate effectively with customers and staff, and be able to work independently and as part of a team. Job Skills Required• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work under pressure
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer hardware and software
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of customer service software
Job Experience
• At least two years of experience in customer service or technical support
• Experience in troubleshooting and resolving customer inquiries
• Experience in providing technical support
• Experience in maintaining customer databases
Job Responsibilities
• Troubleshoot and resolve customer inquiries
• Provide technical support to customers
• Maintain customer databases
• Communicate effectively with customers and staff
• Work independently and as part of a team
• Prioritize tasks and multitask
• Follow up with customers to ensure satisfaction
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