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Support Escalation Manager Jobs

Customer Support Technician, It Epic Escalation
By Inclusively At , Remote
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Customer Support Technician, Epic Escalation
By Applied Systems At United States
Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc.
Actively participates in the testing cycles of pre-production updates as assigned by Associate Manager, Customer Support
Can work remotely or from an Applied Systems office
Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
Ability to plan and organize technical projects; experience with deadlines for project completion
Escalation Manager Jobs
By InvoiceCloud, Inc. At Braintree, MA, United States
Identify, manage, and record escalation trends and collaborate with other departments within the organization on product/integration/service defects and trends.
Help team members manage workload and create workstreams to improve metrics
Strong customer support experience - Ability to effectively communicate technical guidance and instruction to the team and clients.
4-year degree or equivalent work experience.
3+ years of software customer service and support experience required.
1-2 years of leadership experience
Senior Escalation Account Manager
By Salesforce At United States
Degree or equivalent relevant experience required
Deep knowledge of Tableau Products (e.g., Tableau Desktop, Tableau Server, Tableau Prep)
Knowledge of Enterprise Technical Environments & Change Policies
More details about our company benefits can be found at the following link:
Connect with internal and external collaborators.
Clearly identify and align around what must be done.
Support Escalation Manager Jobs
By Linewize US At Charlotte, NC, United States
Manage customer tickets related to a Problem, and communication between engineering, support and the customers as per SLOs.
Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as IT Support or MSP
Past experience in a level 2-3 IT support role, triaging and handling complicated technical cases is a must
Experience with phone systems and internal ticketing systems such as (Netsuite, Zendesk, Servicenow, JIRA, Freshdesk, Dynamics)
Evidence of professional development e.g. vendor certifications (Cisco, MS, ITIL) or training courses, etc
Comprehensive benefits package including Medical, Dental, Vision, and 401K