It Support Consultant– Desktop Support Specialist Jobs in Missouri

IT Desktop Support – Remote CST

· Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician

· Access software updates, drivers, knowledge bases, and frequently asked

· Develop help sheets and knowledge base articles for end users

· In-depth knowledge of computer hardware

· Working knowledge of a range of diagnostic utilities

Solutions to more complex issues; must know when to escalate issues not resolved at this level to management

Must be able to communicate professionally, both orally and in writing, with customers, vendors, management, and

Deskside support supervisory and/or managerial experience

Provide how-to knowledge transfer to users on computer-related issues within customer and contractual boundaries

Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge, and

Manage all local hardware assets, including weekly physical stock inventories, and maintaining and validating asset

Degree in a field of study with desktop support experience in an enterprise environment.

Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.

Strong customer service skills, including written and verbal communication skills.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

Perform other duties as assigned.

Ability to understand, be accountable and complete assigned tasks associated with projects such as system upgrades, system integration and system administration.