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Supervisor Of Member Outreach Jobs

Member Outreach Specialist Jobs
By Kaiser Permanente At , Martinez $29.53 - $30.71 an hour
Must be willing to work in a Labor Management Partnership environment.
Minimum two (2) years of experience in customer service or in a health care environment required.
High School Diploma or General Education Development (GED) required.
Knowledge of PC applications including Basic proficiency in MS Word and Excel, testing required.
Must possess high level of skills in customer service
Excellent verbal, telephonic and written communication skills required.
Senior Manager, Member Outreach
By Teladoc Health At United States
Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget
Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.
7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.
Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones
Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders
Manage against ad hoc and dynamic business deadlines
Senior Manager, Member Outreach
By Teladoc Health At , Remote $120,000 - $130,000 a year
Financial responsibilities include the creation and management/adherence/tracking of the MS Outbound budget
Directly manage the Member Outbound Specialist team to include setting performance standards, performance management, hiring, career and individual development plans, etc.
7+ years of experience at Sr level (Sr Manager / Director) leading a Customer Service / Contact Center organization.
Exceptional verbal and written communication skills, with the ability to collaborate effectively with colleagues in person and remotely, across time zones
Help manage, forecast, and communicate team bandwidth/dialing capacity to appropriate stakeholders
Manage against ad hoc and dynamic business deadlines
Supervisor Of Member Outreach
By WellBe Senior Medical At Chicago, IL, United States
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state and federal requirements
Great communication skills and strong Team Player
5+years Call/Contact center background experience, minimum inbound and outbound
2-3 years in Call/Contact center supervisory experience leading agent teams of 15 or more