Preferred Card Fraud Service; 1St Shift; Starts 10/16/23
By Bank of America At , Newark, 19711
Has 1+ years of customer/client service experience, including experience handling difficult client situations.
1+ years of experience in the banking/financial industry.
2+ years of experience working in a client service capacity.
Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis