Customer Service Representative - Lume Deodorant, Social Channel
By Lume Deodorant At United States
1+ year e-commerce customer service experience
Advanced experience with Helpdesk and POS systems (Gorgias, Shopify, Agorapulse, & ReCharge or equivalent)
Advanced Social Media experience (Facebook, Instagram, TikTok, YouTube, & Twitter)
Advanced computer skills (Google Workspace, Microsoft 365, etc.)
Eagerness to learn, grow, and develop your professional skills
Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals

Are you looking for a job that allows you to make a difference in people's lives? Become a Social Service Representative and help people in need! Join a team of dedicated professionals and make a positive impact in your community.

Overview:

Social Service Representatives are responsible for providing assistance to individuals and families in need of social services. They work with a variety of clients, including those with mental health issues, substance abuse problems, and other social issues. They provide support and resources to help clients improve their lives and reach their goals.

Detailed Job Description:

Social Service Representatives are responsible for providing assistance to individuals and families in need of social services. They work with a variety of clients, including those with mental health issues, substance abuse problems, and other social issues. They provide support and resources to help clients improve their lives and reach their goals. They may also provide referrals to other social service organizations, such as housing, employment, and educational programs. Social Service Representatives must be able to assess a client’s needs and develop an appropriate plan of action. They must also be able to provide emotional support and guidance to clients.

What is Social Service Representative Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to assess client needs and develop appropriate plans of action
• Knowledge of social service resources and programs
• Ability to provide emotional support and guidance
• Ability to work with a variety of clients
• Knowledge of relevant laws and regulations
• Computer proficiency

What is Social Service Representative Job Qualifications?

• Bachelor’s degree in social work, psychology, or a related field
• Previous experience in social services or a related field
• Certification in social work or a related field
• Ability to pass a background check

What is Social Service Representative Job Knowledge?

• Knowledge of social service resources and programs
• Knowledge of relevant laws and regulations
• Knowledge of mental health and substance abuse issues

What is Social Service Representative Job Experience?

• Previous experience in social services or a related field
• Experience working with a variety of clients

What is Social Service Representative Job Responsibilities?

• Assess client needs and develop appropriate plans of action
• Provide emotional support and guidance to clients
• Refer clients to other social service organizations
• Monitor client progress and adjust plans of action as needed
• Maintain accurate records of client interactions and progress
• Provide crisis intervention when needed