Shift Lead Manager Jobs in North Carolina , Employment

Are you a motivated leader looking for an opportunity to make a difference? We are looking for a Shift Lead Manager to join our team and help us take our business to the next level. You will be responsible for managing and leading a team of employees, ensuring that all tasks are completed efficiently and on time. If you have a passion for leading and motivating others, this is the perfect job for you!

Overview A Shift Lead Manager is responsible for overseeing the day-to-day operations of a business during a particular shift. This includes managing staff, ensuring customer satisfaction, and resolving any customer or employee issues. The Shift Lead Manager is also responsible for ensuring that all safety and security protocols are followed. Detailed Job Description The Shift Lead Manager is responsible for overseeing the day-to-day operations of a business during a particular shift. This includes managing staff, ensuring customer satisfaction, and resolving any customer or employee issues. The Shift Lead Manager is also responsible for ensuring that all safety and security protocols are followed. The Shift Lead Manager will be responsible for training and supervising staff, delegating tasks, and ensuring that all tasks are completed in a timely manner. The Shift Lead Manager will also be responsible for monitoring the performance of staff, providing feedback and coaching, and ensuring that all staff are following the company’s policies and procedures. The Shift Lead Manager will also be responsible for resolving customer complaints and ensuring that customer service standards are met. Job Skills Required

• Excellent leadership and management skills

• Excellent communication and interpersonal skills

• Ability to multi-task and prioritize tasks

• Ability to work in a fast-paced environment

• Ability to make decisions quickly and effectively

• Ability to work independently and as part of a team

• Knowledge of safety and security protocols

• Knowledge of customer service standards

Job Qualifications

• High school diploma or equivalent

• Previous experience in a supervisory role

• Knowledge of safety and security protocols

• Knowledge of customer service standards

Job Knowledge

• Knowledge of safety and security protocols

• Knowledge of customer service standards

• Knowledge of business operations

• Knowledge of applicable laws and regulations

Job Experience

• Previous experience in a supervisory role

• Previous experience in customer service

• Previous experience in a retail or hospitality environment

Job Responsibilities

• Train and supervise staff

• Delegate tasks and ensure completion

• Monitor staff performance and provide feedback

• Resolve customer complaints

• Ensure customer service standards are met

• Ensure safety and security protocols are followed

• Ensure all tasks are completed in a timely manner