Customer Service Representative - Day Shift
By MaineHealth At Portland, ME, United States
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: A high school diploma is preferred.
Outstanding organizational and communication skills.
Basic computer skills sufficient to use Microsoft Word and email and internet programs.
The employee must have the discipline to follow through thoroughly to ensure that customers' concerns and needs are addressed.
Must maintain a positive outlook, high energy level, and pleasant demeanor.

Are you looking for a job that offers flexible hours and a great work/life balance? Look no further! We are looking for an experienced Customer Service Representative to join our team and work the 3rd shift. You will be responsible for providing exceptional customer service and resolving customer inquiries in a timely manner. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

Job Description of 3rd Shift Customer Service Representative The 3rd Shift Customer Service Representative is responsible for providing excellent customer service to customers in a timely and efficient manner. The 3rd Shift Customer Service Representative will be responsible for answering customer inquiries, resolving customer complaints, and providing general customer service support.

What is 3rd Shift Customer Service Representative Job Skills Required?

• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office applications
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices

What is 3rd Shift Customer Service Representative Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software, databases, and tools
• Ability to handle customer complaints and inquiries

What is 3rd Shift Customer Service Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of Microsoft Office applications

What is 3rd Shift Customer Service Representative Job Experience?

• Previous customer service experience
• Experience working in a fast-paced environment

What is 3rd Shift Customer Service Representative Job Responsibilities?

• Answer customer inquiries and resolve customer complaints
• Provide general customer service support
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer service metrics and report on performance
• Assist with other customer service tasks as needed