Servicenow Hr Lead Jobs

Manage the performance management process, including goal setting, performance evaluations, and development plans

Manage employee relations and assist in resolving any conflicts or issues

Responsible and point of contract for compensation, benefits and wellness making sure these are all competitive

5+ years of experience in HR operations

Strong knowledge of HR laws and regulations

Excellent communication, interpersonal, and leadership skills

Respond to SMP tickets, manage calls, and complete transactions as necessary

Provide feedback to the HR: Connect Manager on roadblocks and other lessons learned to assist in continuous improvement

Requires at least 7 years of prior relevant experience

Overall understanding and experience of the HR function

Prior customer service experience is required

Create schedules for contact center associates, monitor adherence, coach to differences

Education, Certifications and/or Experience Qualifications

Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement

Maintain expert knowledge of the ServiceNow HRSD, FSM & ITSM Products

Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

Other duties and responsibilities as assigned