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Service Support Jobs in Ohio

Manager, Service Support Jobs
By NetJets At Columbus, OH, United States
Ability to manage multiple projects, efforts, and activities concurrently. Experience with prioritization, requirements gathering, and project management.
Understanding the ITIL framework, focused on incident management (including Major Incidents), problem management, and knowledge management.
Knowledge, Skills, Abilities And Other (KSAOs)
Represent Service Support teams in all project management meetings and planned efforts that require Service Desk and A-Team participation.
Collaborate with IT and business leaders to improve current partnerships and to expand Service Support technical executions and capabilities.
Experience in crucial conversations, demonstrates ability to listen, learn, and communicate in tough and unfavorable situations.

Are you looking for a job that allows you to help people and make a difference in their lives? Look no further! We are looking for a Service Support professional to join our team and provide exceptional customer service to our clients. You will be responsible for resolving customer inquiries and providing technical support. If you have a passion for helping others and a knack for problem-solving, this is the perfect job for you!

Service Support Job Description Service Support is responsible for providing technical support to customers and resolving their technical issues. They must have excellent customer service skills and be able to troubleshoot and resolve customer issues quickly and efficiently. Service Support Job Skills Required
• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and resolve customer issues
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
Service Support Job Qualifications
• High school diploma or equivalent
• Technical certification or degree in computer science, information technology, or related field
• Previous experience in customer service or technical support
Service Support Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
• Knowledge of operating systems and applications
Service Support Job Experience
• Previous experience in customer service or technical support
• Experience in troubleshooting and resolving customer issues
• Experience in providing technical support to customers
Service Support Job Responsibilities
• Provide technical support to customers
• Troubleshoot and resolve customer issues
• Respond to customer inquiries via phone, email, or chat
• Update customer records in the customer service database
• Monitor customer service metrics and report on trends
• Document customer service processes and procedures