Service Quality Specialist Jobs

Data collection, management and analysis

Ensure that all products and processes meet internal and external stakeholder requirements.

Experience in the process of Coverage Determinations in Healthcare

Communication skills - verbal and written

Audit Individual Operations team members on processes

Coach team members for improvement against quality metrics

Professional written and verbal communication skills with management, team members and customers

Other responsibilities as may be required by management

Perform special projects assigned by management

Effective and professional written and verbal communication with team members, management, and customers

Perform data entry using various applications

Maintain knowledge of relevant technology and training

Maintain knowledge & support company policies and management decisions with a sense of urgency and professionalism.

Experience in risk and change management.

Foster communication within Vendor Relations, Marketing, Accounting, Field Services and IT Teams and with other departments, and with management.

Work with Field Service team, service project managers and Accounting to verify accuracy of service provider invoices

Experience manipulating data warehouses as a resource for analytical work and Excel Reporting is a plus

Work with Vendor Manager to develop tracking procedures for all costs and invoices related to external vendors

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Alternatively an equivalent combination of education and experience required (may be adjusted based upon local regulations or level of position)

Remote - Work from HomeYes

Bachelor's Degree and 2+years work experience in a related role

Fluent business English skills (written and spoken)

Provides Service Quality analysis for a specific business function or location.

Participates in customer service review sessions for various channels (voice, screen capture, email and chat).