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Service Operations Officer Jobs

Assistant Operations Officer Jobs
By Bank of Hope At , Los Angeles, 90004, Ca $27 an hour
Exact compensation may vary based on your skills and experience.
Required: At least 3 years of experience working in branch operations.
Minimum Education Level: High School Diploma
Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
Required: Effective verbal and written communication skills.
Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.

Are you looking for an exciting opportunity to join a dynamic team and help shape the future of service operations? We are looking for a Service Operations Officer to join our team and help us deliver exceptional service to our customers. You will be responsible for managing customer service operations, ensuring customer satisfaction, and developing strategies to improve service delivery. If you are a motivated, organized, and customer-focused individual, this could be the perfect job for you!

Overview A Service Operations Officer is responsible for overseeing the day-to-day operations of a service-oriented business. This includes managing customer service, ensuring customer satisfaction, and developing strategies to improve service delivery. The Service Operations Officer must be able to effectively communicate with customers, staff, and other stakeholders to ensure that the service operations are running smoothly. Detailed Job Description The Service Operations Officer is responsible for overseeing the day-to-day operations of a service-oriented business. This includes managing customer service, ensuring customer satisfaction, and developing strategies to improve service delivery. The Service Operations Officer must be able to effectively communicate with customers, staff, and other stakeholders to ensure that the service operations are running smoothly. The Service Operations Officer will be responsible for developing and implementing service policies and procedures, monitoring customer service performance, and providing feedback to staff. The Service Operations Officer will also be responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service or service operations
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Knowledge of computer systems and software
• Knowledge of customer service metrics and analytics
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 5 years of experience in customer service or service operations
• Experience in developing and implementing service policies and procedures
• Experience in monitoring customer service performance
• Experience in developing and maintaining relationships with customers, vendors, and other stakeholders
• Experience in managing customer service teams
Job Responsibilities
• Develop and implement service policies and procedures
• Monitor