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Service Operations Officer Jobs in Arkansas

Operations Officer Jobs
By International Civil Society Action Network (ICAN) At Washington DC-Baltimore Area, United States
Previous office management, executive assistant, business management or similar experience, preferably in a non-profit organization.
Strong organizational skills, excellent communication abilities, and the ability to multitask effectively.
Office Management and Team Coordination:
Manage ICAN subscriptions and access to digital platforms, apps, media, etc.
Ability to work remotely, based in the Washington D.C./Maryland/Virginia (DMV) area with existing permission to work in the United States.
Bachelor’s degree and 3+ years of experience, or at least 5 years of professional experience.

Are you looking for an exciting opportunity to join a dynamic team and help shape the future of service operations? We are looking for a Service Operations Officer to join our team and help us deliver exceptional service to our customers. You will be responsible for managing customer service operations, ensuring customer satisfaction, and developing strategies to improve service delivery. If you are a motivated, organized, and customer-focused individual, this could be the perfect job for you!

Overview A Service Operations Officer is responsible for overseeing the day-to-day operations of a service-oriented business. This includes managing customer service, ensuring customer satisfaction, and developing strategies to improve service delivery. The Service Operations Officer must be able to effectively communicate with customers, staff, and other stakeholders to ensure that the service operations are running smoothly. Detailed Job Description The Service Operations Officer is responsible for overseeing the day-to-day operations of a service-oriented business. This includes managing customer service, ensuring customer satisfaction, and developing strategies to improve service delivery. The Service Operations Officer must be able to effectively communicate with customers, staff, and other stakeholders to ensure that the service operations are running smoothly. The Service Operations Officer will be responsible for developing and implementing service policies and procedures, monitoring customer service performance, and providing feedback to staff. The Service Operations Officer will also be responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service or service operations
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of service operations and processes
• Knowledge of computer systems and software
• Knowledge of customer service metrics and analytics
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 5 years of experience in customer service or service operations
• Experience in developing and implementing service policies and procedures
• Experience in monitoring customer service performance
• Experience in developing and maintaining relationships with customers, vendors, and other stakeholders
• Experience in managing customer service teams
Job Responsibilities
• Develop and implement service policies and procedures
• Monitor