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Service Level Coordinator Jobs

Service Level Manager Jobs
By Wipro At Plano, TX, United States
Should be strong in people management with up to team size of 50-60 team members.
ITIL Certified / Project management.
Minimum 8-10 years of experience
Should be very strong with technical and process knowledge.
Should manage new transitions and integration with the current teams.
Manages all activities in the Delivery center.
Service Level Coordinator Jobs
By Fifth Third Bank At Cincinnati, OH, United States
Administration of the Workforce Management and ACD systems including agent schedules, skills, priorities, set-up and maintenance of groups, dictionary, etc.
Real-time management of exceptions, schedule/skill changes to ensure optimal service levels.
Minimum Knowledge, Skills And Abilities Required
Ability to persuasively communicate ideas to other area managers and senior management.
Experience with Microsoft Office (Word, Excel, etc.) and Microsoft Outlook required.
College degree or equivalent experience.