Service Lead Jobs in Oregon , Employment

Are you looking for an exciting opportunity to lead a team of service professionals? We are looking for a Service Lead to join our team and help us provide exceptional customer service to our clients. As a Service Lead, you will be responsible for managing a team of service professionals, ensuring customer satisfaction, and providing a positive customer experience. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview A Service Lead is a customer service professional who is responsible for leading a team of customer service representatives in providing excellent customer service. They are responsible for ensuring that customer service representatives are knowledgeable, professional, and efficient in their interactions with customers. They are also responsible for developing customer service strategies, managing customer service operations, and providing feedback to customer service representatives. Detailed Job Description The Service Lead is responsible for leading a team of customer service representatives in providing excellent customer service. This includes developing customer service strategies, managing customer service operations, and providing feedback to customer service representatives. The Service Lead is also responsible for ensuring that customer service representatives are knowledgeable, professional, and efficient in their interactions with customers. The Service Lead is also responsible for monitoring customer service performance, providing training and guidance to customer service representatives, and resolving customer service issues. They are also responsible for developing customer service policies and procedures, and ensuring that customer service representatives adhere to these policies and procedures. Skill Requirements The Service Lead must possess excellent customer service skills, including the ability to communicate effectively with customers, provide excellent customer service, and resolve customer service issues. They must also have strong leadership skills, including the ability to motivate and lead a team of customer service representatives. The Service Lead must also possess excellent organizational and problem-solving skills, as well as the ability to multitask and manage multiple customer service operations. They must also have strong interpersonal skills and the ability to work well with a team. Qualifications The Service Lead must possess a high school diploma or equivalent. They must also have at least two years of customer service experience, preferably in a leadership role. Knowledge The Service Lead must have a thorough knowledge of customer service principles and practices. They must also have a thorough knowledge of customer service policies and procedures, as well as the ability to develop and implement customer service strategies. Experience The Service Lead must have at least two years of customer service experience, preferably in a leadership role. They must also have experience in developing customer service strategies and managing customer service operations. Responsibilities The Service Lead is responsible for leading a team of customer service representatives in providing excellent customer service. This includes developing customer service strategies, managing customer service operations, and providing feedback to customer service representatives. The Service Lead is also responsible for ensuring that customer service representatives are knowledgeable, professional, and efficient in their